System Administrator

Work escalated IT Tickets/DispatchesHelp technicians w/ remote technical issuesCoordinate large scale IT projects (ex: Office365 migrations, Point to MultiPoint Configuration, Firewall Configurations, POS Installs)At some point they would also manage the help desk which consists of 2 employeesWork to troubleshoot/resolve high level IT issues independentlyOffice365 administration(Sharepoint/Exchange/Teams/Etc..), Setting up SharePoint SitesMobile Device ManagementFirewall Configuration(Mikrtoik/Sonicwall/FortiGate/Ubiquiti)Network troubleshooting(A deep understanding of LAN/WAN topologies, IP’s, subnets, etc..)Windows Desktop AdministrationAble to communicate effectively and respectfully with customers.