Project/Program Manager: 26-01429

Primary Skills: Safety Operations-Expert, Crisis Operations-Proficient, Incident Response-Advanced, Process Documentation-Skilled, AI Assisted Operations-AdeptContract Type: W2Location: Hawthorne, CA ()Duration: 10 MonthsPay Range: $45 - $47 per hour#LPJob Summary:We are seeking a Project/Program Manager to support real-time community safety operations and operational workflow management. This role will focus on incident response coordination, AI-assisted workflow monitoring, SOP development, and automation initiatives for community safety services. The ideal candidate has experience in trust & safety operations, crisis communications, emergency response environments, or operational program management.Key Responsibilities:Monitor and respond to operational incidents and escalationsCoordinate with third-party partners and external agenciesSupervise AI-assisted operational workflows and identify high-risk eventsEscalate incidents appropriately based on SOP guidelinesDevelop and maintain operational documentation and playbooksAnalyze workflows and identify automation opportunitiesWork cross-functionally with engineering and operations teamsMaintain incident logs and post-event reportsParticipate in on-call operational support rotationEnsure timely communication during active crisis situationsMust Have Skills:Experience in Trust & Safety Operations or Crisis OperationsStrong process documentation and SOP creation experienceWorkflow automation or operations improvement backgroundExperience handling escalations and incident responseStrong communication and stakeholder coordination skillsComfort working with AI-assisted workflowsAbility to work in ambiguous and time-sensitive environmentsExperience with operational support and workflow managementBachelor’s degree or equivalent experienceMinimum 3+ years of relevant experienceABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in IT StaffingAs staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.  We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today!Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!