Risk Manager

Duration: 10-month contractJob SummaryYou will serve as a first responder for the company’s live community safety services, providing real-time operational support during active events and ensuring service integrity across Search Party for Dogs, Fire Watch, and Community Requests. When not responding to active incidents, you will document workflows, identify automation opportunities, and help build the operational playbooks that will scale these services.Key ResponsibilitiesMonitor and respond to operational issues across Search Party for Dogs, Fire Watch, and Community RequestsSupport third-party partners (animal shelters, Fi, Tractive, DocuPet, Chewy, etc.) in initiating and managing Search PartiesCoordinate with Watch Duty reporters during active fire events to ensure accurate Fire Watch data and appropriate community notificationsSupervise AI-assisted workflows for Community Requests, flagging high-risk events and escalating to local agencies as appropriateMaintain detailed incident logs and post-event retrospectivesDevelop and document standard operating procedures (SOPs) for each serviceIdentify manual processes suitable for automation and partner with engineering to implement improvementsParticipate in on-call rotation with defined response SLAsTask Breakdown and Workflow Detects wildfires, based on the information we have, what should the polygon be for the feature to send out to users Following SOPs for a lot of the time. Working on automation implementation – how to automate what needs to be done What makes this role interestingForefront of using AI to make neighbourhoods safer, frontier of making decisions on how to do that. Making an impact on communities. being on a nimble team with the opportunity to define the amount of real estate to control. Room for individual growth and opportunity Top Must-Have Hard Skills Comfort working with AI-assisted workflows and escalation processesBackground in process documentation, workflow design, or operations automationNice to havesExperience in emergency management, public safety dispatch, or 911/crisis center operations\Experience working with third-party API integrations or partner supportYears of ExperienceMinimum 3 years of experience in trust & safety operations, community operations, crisis communications, or a related fieldEducationBachelor's degree in any fieldAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.AI Statement:By applying, you acknowledge that AI-assisted tools may be used during hiring.