Client Support Specialist

Customer Service Opportunity in Financial Services Client Support RepresentativeLocation(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339La Vista:12325 Port Grace Blvd, La Vista, NE 68128Oakdale: 7755 3rd St. N, Oakdale, MN 55128Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.Role Type: Full-time, Non-ExemptSalary: $45,000-$48,000 per year + annual performance-based bonusActual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.SummaryOsaic’s Client Support team provides high-quality support to Osaic house account clients by responding to inbound phone inquiries and accurately processing service-related forms and documentation. Our ideal candidate is excited to support the thriving businesses of Osaic’s clients, acting as a key point of contact for their office.Starting your career within Osaic’s Service Call Center provides a strong foundation for long-term growth within the firm. In this role, you’ll build a deep base of knowledge by supporting clients, learning core service processes, and developing expertise across Osaic’s platforms, products, and policies. The Service Call Center is designed as an entry point to the organization, offering hands-on experience, ongoing training, and exposure to multiple areas of the business. As you develop your skills and discover your strengths, you’ll have opportunities to expand your responsibilities and explore diverse career paths across Osaic, shaping a future that aligns with your ambitions and potential.Education RequirementsHigh School Diploma or equivalent (GED) requiredResponsibilitiesCustomer Support & Phone InquiriesAnswer inbound calls from clients in a courteous, professional, and timely manner Respond to questions regarding accounts, products, services, and procedures Research and resolve issues efficiently, escalating complex matters as needed Document all interactions accurately in internal systems Form Processing & Administrative SupportReview, verify, and process service forms and requests submitted by clients financial professionals Follow established workflows and service-level agreements to meet turnaround time expectations Communicate with clients regarding missing information or required corrections Quality & ComplianceAdhere to company policies, regulatory requirements, and data privacy standards Maintain accuracy and attention to detail in all customer interactions and transactions Participate in ongoing training to stay current on products, systems, and procedures Collaboration & Continuous ImprovementWork closely with internal teams to resolve inquiries and improve service delivery Identify trends or recurring issues and provide feedback to leadership Contribute to a positive team environment and customer-focused culture Basic RequirementsCustomer-focused mindset Attention to detail and accuracy Problem-solving and critical-thinking skills Time management and organizational skills Motivated individuals looking to grow a career in the Financial Services industry Minimum 1 year providing customer service; including, proven results in bringing solutions to challenging issues experience Proficient with Windows Microsoft Excel, Word, Outlook and Internet Ability to verbally communicate effectively with the Advisors regarding service issues Ability to read & interpret company policies, operations manuals, Pershing manuals, & technical guides Preferred RequirementsMinimum 1 years’ experience of brokerage experience Completion of the FINRA SIE exam FINRA Series 7 Bachelor’s degree in business, Finance or related field is preferred Prior Experience or Exposure Including: Financial Services, Investment Advisory, Billing, Accounting, Customer Service, Advisor Support, Client Support, Operations Support, Account Management, Broker-Dealer, Financial Advisor, Support Representative, Customer Service Representative, Back Office Operations Equal Opportunity EmployerOsaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.EligibilityApplicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.Unqualified ApplicationsOsaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.Recruiting AgenciesOsaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.