Special Testing Services Coordinator

Job DescriptionSpecial Testing Services Coordinator - Baltimore, MD (REMOTE)PST: Monday to Friday, 7am to 330pmEST: Monday to Friday, 9am to 530pm or 10am-630pmPay range: $23.87 - $35.80 / hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits InformationWe are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!Obtains and manages any required documentation as required by state or other regulatory entities for designated testing. Required to determine preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources. Handles all payer, physician and patient contact received by telephone and in writing. Troubleshoots both complex medical/technical compliance and routine requests. Deals with the coordination and review of laboratory testing and billing processes. Collaborates with other third-party partners as needed.ResponsibilitiesStrong phone etiquette; communication with high inbound and outbound callsHandles all client inquiries regarding preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources. Coordinates testing in parallel to obtaining proper documentation to comply with all payer requirements. Documents reporting or call history in the patient file and maintains appropriate records. Uses established protocols for reporting client concerns. May provide technical training to new hires and coach less experienced staff. Recognizes quality service issues and provides feedback to appropriate personnel on opportunities for improvement. May assist Manager in the delegation of work. Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls. Other duties as required. QualificationsRequired Work Experience: 5-7 years of experience in call center/ customer serviceHigh volume phone communicationInbound and outbound pone experienceExcellent customer service skillsStrong understanding of medical terminology requiredRequires knowledge of the billing and laboratory testing operationDemonstrated experience utilizing strong independent problem-solving skillsPreferred Work ExperienceMedical Billing experience SkillsMust have strong communication skillsProficiency with Microsoft Office products required (Excel, Word, PowerPoint, etc.) Ability to handle complex processes Must exhibit comfortable interaction with technical staff including laboratory managers, medical leaders, and other technical personnelEducationHigh School diploma or equivalent (required)Bachelor’s Degree a plusAbout The TeamQuest Diagnostics honors our service members and encourages veterans to apply.While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.