Document Processor

Role overview Customer Support Processor responsible for helping resolve release-of-information questions and account issues involving medical-record requests. The work combines phone-based service, written follow-up, accurate documentation, and strict confidentiality in a healthcare information environment. Responsibilities Answer and place business calls while providing professional, accurate, and timely customer service. Handle release-of-information inquiries received by phone, email, or written correspondence. Investigate issues, determine appropriate resolutions, and communicate outcomes clearly. Record calls, inquiries, actions, and resolutions in the required software systems. Follow department procedures, maintain productivity and quality standards, and protect confidential information. Communicate promptly with colleagues and managers about problems, complaints, incidents, or process concerns. Requirements High school diploma or equivalent from an accredited institution recognized by the relevant education authority. Friendly, professional communication style and strong customer-service skills. Experience using a multi-line telephone system. Computer proficiency, including intermediate or advanced Microsoft Office knowledge; one year of related experience is beneficial. Strong organization, attention to detail, and ability to work accurately at pace. Ability to complete annual HIPAA training and pass a 90-day release-of-information certification course with a score of at least 85%. Nice to have Experience in data entry, medical records, healthcare, insurance claims processing, or proofreading and document editing. Benefits and work setup Monday–Friday schedule, 7:30 a.m.–5:30 p.m. Eastern Time. The stated estimated base pay range is $15.00–$18.32 USD per hour, depending on location, responsibilities, skills, experience, and other role requirements. The position is not eligible for employment sponsorship. Post-offer health screenings or vaccination documentation may be required for some assignments. J-18808-Ljbffr