Systems Administrator

Andersen Corporation SummaryAt Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.SummaryJOB DESCRIPTION:The Salesforce Systems Administrator is a mid-level technical position dedicated to the support and management of Salesforce applications and their integration with enterprise platforms such as MuleSoft, Azure, and BAAN. This role emphasizes hands-on system configuration, documentation, and the implementation of production fixes to ensure operational continuity. It plays an active role in agile delivery processes, including the development of user stories, maintenance of production knowledge resources, and participation in scrum ceremonies. Effective communication with end users and stakeholders is essential to promote timely updates, issue resolution, and cross-team collaboration.Primary ResponsibilitiesServe as the Product Team escalation point for Tier I or Tier II system support needs,Create and maintain our knowledge management documents and protocols for self-service and Tier I/II support teamsEstablish escalation path templates and processes supporting the applications in the Retail operations capabilitiesParticipating in Product Team Agile ceremoniesApply advanced problem-solving and collaboration skills to support, maintain, and administer Salesforce environments, including integrations to cross platforms.Identify and implement automation and process optimization opportunities within Salesforce and its connected systems.Respond promptly to production issues, ensuring thorough incident communication, adherence to incident management protocols, and completion of root cause analysis.Collaborate closely with the Product Team to translate identified defects into actionable user stories, ensuring timely inclusion in the product backlog via Jira for resolution planning and prioritization.Communicate technical requirements, issues, and updates clearly to non-technical stakeholders and management.Monitor system performance and user activity to proactively identify recurring issues, anomalies, or potential bugs across Salesforce applications and integrated platforms, leveraging automated alerts and monitoring tools to ensure timely detection and response.Participate in a 24/7 on-call rotation to support critical Salesforce operations and ensure system uptime.Collaborate with Salesforce support and third-party vendors to resolve platform-related issues and ensure alignment with the latest Salesforce releases and updates.Provide mentorship and guidance to junior Salesforce administrators and support staff.Qualification And Skill RequirementsBachelor’s degree (Computer science, Management Information Systems, Information & Communication technologies preferred) with an emphasis in a specific technology area or equivalent work experience and technical trainingMinimum 3 years of hands-on experience supporting Salesforce enterprise orgs, including implementations of Sales Cloud, Service Cloud, and Experience CloudSalesforce Administrator Certification preferred; additional certifications (e.g., Advanced Administrator, Platform App Builder) are a plusExperience with Salesforce platform tools such as Flow, Process Builder, Validation Rules, and Lightning App BuilderUnderstanding of data management best practices, including data imports/exports, deduplication, and data integrityKnowledge of Salesforce security model, including profiles, roles, permission sets, and sharing rulesExperience with third-party integrations and middleware platforms such as MuleSoft or APIsStrong verbal and written communication skills, proficient in the ability to express low to medium level technical concepts in business termsStrong analytical, problem-solving, and conceptual skillsStrong interpersonal skills; ability to work well on cross-functional project teams and foster team commitment to tasksCompensationPay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.Pay Range$78,824.00 - $122,176.00Culture And BenefitsAt Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing* Medical, Dental and Vision Coverage* Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave* Career Growth Planning & Nationwide Career Opportunities For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.