Account Manager
About GemFindFor over 25 years, we've been the leading digital marketing agency exclusively serving the jewelry industry. As an official Shopify Partner and Google Partner, we've built long-term partnerships with independent jewelers and jewelry brands across the country using our proprietary technology (Ring Builder®, Diamond Link®, JewelCloud®) and proven digital strategies.Our clients stay with us for years because we deliver real results. This role is perfect for someone who values niche expertise over being a generalist, building genuine partnerships over churn, and the autonomy of remote work with a small, high-impact team.What You'll DoManage a portfolio of client accounts as their main point of contactConduct regular check-ins, strategy calls, and performance reviewsCoordinate with internal SEO, PPC, and web development teams to execute campaignsMonitor campaign performance and track KPIs (traffic, conversions, leads, ROI, cost-per-click)Communicate campaign results to clients in plain EnglishDiagnose underperforming campaigns and present solutionsManage client expectations and navigate demanding clients professionallyOwn the client experience from onboarding through renewalsIdentify growth opportunities within existing accountsWork remote with flexible hours and true work-life balanceWhat We're Looking ForMust-Haves:3+ years managing multiple client accounts simultaneously (agency experience preferred)Google Ads and Meta Ads experience – comfortable managing and reporting on campaigns2+ years SEO experience with ability to explain progress to clients expecting quick resultsGoogle Analytics proficiency – tracking KPIs and translating data into client insights (GA4 certification a plus)Hands-on Shopify experience (product pages, collections, apps, content, theme edits)Retail or eCommerce client background (jewelry or luxury products a bonus)Proven high-volume workload management with strong organizational systemsExceptional communication skills, especially with demanding clientsNice-to-Haves:Google Analytics or Google Ads certificationsPPC campaign management experienceWordPress or Magento experienceSmall agency background