Customer Success Implementation Specialist

About CheckrCheckr is building the data platform to power safe and fair decisions. Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including Amazon, DoorDash, Netflix, Kimpton, and Anthropic.We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.About The Team/roleAs a Customer Success Implementation Specialist, you will drive implementations for our commercial customers. In this role, you will coordinate cross-functionally across several departments within the Product, Revenue, and Operations organizations. Your goal is to educate and enable new customers of our products and services while monitoring their success through activation rates.What You’ll DoManage dependencies both within and across the company for up to 35 customer deployments simultaneouslyIdentify, understand, and reinforce customer buying decisions throughout the deployment lifecycleCoordinate with respective teams as applicable to mitigate and resolve deployment risksCommunicate and influence customer execution and deliveryOversee the planning, tracking, and completion of all project tasks throughout the customer implementation process, including but not limited to:Own credentialing, account setup, and post solutioningDevelop and oversee the project deployment, leading implementation meetings, coordinating and monitoring the progress of the customer, and handing off to Support or Customer SuccessCoordinate internal resources as required to manage engagement from sales handoff through first invoiceDrive customers to activate within 60 days and reach 5% of EACVPrepare and coordinate client training, help customers to adopt product features and recognize their benefitsProvide ongoing deployment progress to management using relevant reporting tools and dashboardsIdentify and drive improvement projects to reduce time to value while ensuring high-quality output, taking action to notify and solve quality issuesWhat You Bring2+ years of customer service or customer success experienceExcellent written/oral/presentation skills; comfortable communicating at multiple levels within an organizationFlexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environmentAn A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.What You’ll GetA fast-paced and collaborative environmentLearning and development allowanceCompetitive cash and equity compensation and opportunity for advancement100% medical, dental, and vision coverageUp to $25K reimbursement for fertility, adoption, and parental planning servicesFlexible PTO policyMonthly wellness stipendPay Transparency DisclosureOne of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.On-target Earnings OR Base Salary range (San Francisco, CA)$80,000 - $103,000 USDOn-target Earnings OR Base Salary range (Denver, CO)$74,000 - $87,000 USDAt Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.Equal Employment Opportunities at CheckrCheckr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.Applicant Privacy PolicyIf you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).