Guest Services Agent (AM & PM Shifts)

The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room.Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.ResponsibilitiesProvide the highest and most efficient level of hospitality and customer service expected by our guestsComplete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating paymentMaintains room inventory of vacancies, reservations, and assignmentsCourteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenueCoordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding areaAttends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaintsRegularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel recordsProvide assistance to other team members to contribute to the best overall performance of the department and the hotelPerform accordingly to the company handbook in regard to policies, procedures, and regulationsEnsure total awareness of in-house VIPsMaintain a safe and clean work environmentFundamentalsAbility to maintain a friendly, cheerful, and courteous demeanor at all timesEducation: High school diploma or general education degree (GED)Experience: 1 year within a customer-facing roleAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentagesIntermediate computer skills. Working knowledge of Microsoft Outlook, Word and ExcelFlexibility to work any shift, including evenings, weekends, and holidaysExcellent verbal and written interpersonal communication skillsProficiency in English required. A second language is desirableStrong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environmentAbility to positively communicate and interact with all hotel departmentsAbility to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbsAbility to stand for long periods of time in an indoor setting with a thematically climate-controlled workstationEOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationStudy Hotels is a drug free workplace. Pre-employment drug test and background check requiredAbout UsThe Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.Powered by JazzHR2JoBim4eDN