CUSTOMER SERVICE ASSOCIATE

Looking for Billing Software NerdsIf you actually enjoy navigating payer portals all day chasing down denials, this job likely isn't for you. This job might be for you if:You get a little excited when new billing software features roll out The best part of your day is solving a tricky billing or system issue You like translating "system-speak" into plain English for patients and staff You feel personally motivated to help patients when they call with account questions You enjoy being the calm, capable person when others are frustrated or stuck You ask "why is this happening?" before "who messed this up?" If you answered YES to the above, please keep reading....What you'd actually be doing:Supporting medical practices using our billing & practice management software Helping users understand workflows, resolve issues, and work smarter Troubleshooting billing questions (claims, payments, balances, posting, etc.) Explaining complex things clearly - to non-technical users Acting as a problem-solver, not a script-reader Using customer interactions to come up with new ideas on how to make our software easier to use What we're not looking forSomeone who wants to clock in, follow a script, and clock out Someone who avoids patient or staff conversations Someone who hates learning new systems or processes What we arelooking for:Real medical billing experience (you've been in the weeds) Strong written and verbal communication skills Curiosity, patience, and follow-through Someone who takes pride in being helpful and solving problems Why people like working here:You're trusted to think, not just follow steps Your billing knowledge actually matters You get to help practices and billers every day You'll work with people who respect competence and teamwork One last thing:If you're reading this and thinking "wow, this sounds exactly like me" - we want to hear from you, even if you don't check every single box. Apply and tell us why you think you're a billing software nerd.Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Work Location: Remote Work Hours: 11am - 8pm Eastern Standard Time