Regional Quality Assurance Manager
About UsHSM Company History | HSM HEART Company Values | Who is HSM to our customers?Founded in 1944, HSM is a third generation, privately held company with a rich history of innovation and a commitment to our people. With 25 locations across the U.S. and corporate headquarters in Hickory, NC and Huntersville, NC, we specialize in manufacturing components for furniture, bedding, transportation, packaging, automotive, and healthcare industries. Our expertise also includes designing and building automated production machinery. HSM products from sofa springs to swimming pool noodles and bus seats, touch everyday life in countless ways.At HSM, our success is built on our people. We foster a culture of teamwork, innovation, and shared success. If you're looking for a meaningful place to grow and make an impact, we want to hear from you!What You'll DoRegional Quality LeadershipProvide strategic and operational quality leadership across multiple manufacturing locationsAlign plant-level quality teams to standardized systems, customer requirements, and performance expectationsServe as the senior quality voice-driving accountability while partnering closely with site leadershipStandards, Systems & ComplianceLead implementation and sustainment of global manufacturing quality system standardsOversee internal, customer, and third-party audits-from preparation through corrective actionEnsure disciplined root cause analysis, corrective action, and change management practicesCustomer & Escalation ManagementAct as the escalation point for major quality issues, audit findings, and customer concernsLead containment, corrective, and preventive actions for significant quality eventsSupport customer launches, quality reviews, and ongoing performance discussionsQuality Tools & Continuous ImprovementStandardize and strengthen use of APQP, PPAP, FMEA, MSA, SPC, and control plansAnalyze regional quality metrics to identify trends, risks, and improvement opportunitiesDrive initiatives that reduce scrap, improve yield, and lower cost of poor qualityTeam Leadership & DevelopmentLead, coach, and develop plant-level Quality Managers, Engineers, and teamsBuild strong quality capability and bench strength across sitesConduct regular site visits to reinforce standards, assess performance, and develop talentWhat You BringEducation & ExperienceBachelor's degree in Engineering, Quality, or a related technical field8+ years of progressive quality experience in manufacturing3+ years leading or influencing quality across multiple sites or complex operationsExperience in transportation, automotive, or specialty vehicle manufacturing strongly preferredBilingual English/Spanish skills are a strong plusTechnical & Quality ExpertiseHands-on experience in audited environments using global manufacturing quality system standardsStrong knowledge of customer-driven quality systems and launch requirementsExperience in metal fabrication, assembly, welding, or similar process-intensive manufacturingProficiency with APQP, PPAP, FMEA, MSA, SPC, and structured problem-solving methodsLeadership AttributesAbility to influence without authority in matrixed organizationsStrong communicator-from shop floor to executive and customer interactionsComfortable shifting between strategic oversight and hands-on engagementCalm, resilient, and accountable in high-visibility quality situationsTravel ExpectationsApproximately 40% travel to support manufacturing sites, customer interactions, and auditsWhy Join Us?Health & WellnessAffordable medical, dental, and vision insurance plans, including an innovative global healthcare option for qualified participants.Retire401(k) with company match, fully vested from day one.Paid Time OffCompetitive PTO: 3 Weeks of Vacation + 9 company paid holidays.On-Site Medical ClinicsFree for you and covered dependents.Teladoc24/7 access with no copay.Professional DevelopmentTuition reimbursement, professional development assistance and career growth opportunities.DiscountsEnjoy discounts with HSM partners, including Dollywood Parks & Resort, Verizon Wireless, and more.EEOCAt HSM, we believe that our diversity creates a productive workplace. All qualified candidates will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectionate or sexual orientation, gender identity or expression, or protected veteran status and will not be discriminated against on the basis of disability.IND1Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.