IT Service Delivery Analyst I

Metro Water Recovery in Denver, CO - a nationally recognized leader among clean water utilities, provides wastewater conveyance and treatment services for more than 2 million people in the Denver Metro area.At Metro, we help you be your best so we can do our best. You will join a team that offers stability, flexibility, and the opportunity to make a difference. We take pride in being part of an industry-leading team who serves the community by protecting the region’s health and environment.DescriptionProvides first response to IT support issues. Collaborates with IT staff to support users. Provides a wide range of support regarding laptops, desktop PCs, Zero Clients, VMWare Virtual Machines, and a variety of applications including Office 365 and Adobe. Works under the general direction of the IT Service Delivery Manager.Examples of DutiesResponds to IT support calls or tickets entered by users in a timely manner. Sets up IT equipment for users such as laptops or desktops. Provide day to day support for hardware and applications including installations, upgrades, and troubleshooting. Collaborate with IT members to implement new projects and support business objectives. Performs other duties as assigned.QualificationsKnowledge/Skills/AbilitiesKnowledge OfWindows operating systemsBasic computer and technology configurationMS Office softwareTCP/IPSkilled AtTroubleshooting technology related issuesFollowing instructions and technical informationUtilizing technology to share resources and informationAbility ToEffectively communicate verbally and in writing.Establish and maintain effective working relationships with other employees.Document procedures and update them as needed. Perform effectively in a collaborative team environment.Analyze and solve problems EducationHigh School graduate or G.E.D.Working ConditionsTypical Work Environment Variety of floor surfaces including concrete, gravel, asphalt, dirt, tile, loose stones, uneven surfaces, slippery surfaces, and wet surfaces; Inside environment; Outside environment all year in all weather conditions and temperatures; Chemicals; Lighting conditions including natural light, fluorescent, head lamps, incandescent, and low light; Vibration; Moving equipment; Work in Clustered SpacesBody Position DemandsStanding; Walking; Climbing stairs; Climbing ladders; Reaching forward and overhead; Balancing; Object handling; Simple hand/ Firm hand grasping; Operating controls; Sitting; Stooping; Kneeling; Crouching; Crawling; Typing; Fine hand coordinationPhysical Demands (max forces are expected to be infrequent)Max Weight Lifted: 59 lbs (117 lbs/2 person lift)Max Weight Carried: 59 lbs (117 lbs/2 person lift)Max Force Pushed: 65 lbsMax Force Pulled: 65 lbsSensory RequirementsWide field of View; Perception - Spatial; Vision - Near; Depth Perception; Perception - Form; Feeling with fingers; Speaking; Vision - near and farMetro Water Recovery is an Equal Opportunity Employer. Applicants for employment with Metro Water Recovery must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.Metro Water Recovery offers a wide range of employee benefits including: Medical Dental Vision Life Insurance Accidental Death & Dismemberment Insurance Retirement Leave Time (Vacation, Sick Leave, Personal Leave, & Holiday) Additional Voluntary BenefitsRead more about our organization.01After reviewing the Job Posting and the Working Conditions for this position, are you able to perform the essential functions of this job with or without accommodation?YesNo02Describe a time when you helped a classmate, coworker, or customer with an issue or request. How did you ensure they understood the outcome, and what steps did you take to provide a positive service experience? Required Question