Technology and Data - Infrastructure Engineer 4 - Contingent

Location: Charlotte, NCSalary Range: Competitive, based on experienceIntroductionWe are seeking a skilled Infrastructure Engineer with strong experience in Genesys Contact Center Routing and platform support. The ideal candidate will be responsible for supporting complex infrastructure engineering initiatives and resolving multi-faceted challenges. This role is crucial for maintaining seamless contact center operations and ensuring high-quality service delivery.Required Skills & Qualifications5 years of Technology Infrastructure Engineering and Solutions experience or equivalent.Genesys on-premise contact center platform experience.Proficiency in call routing and contact center routing administration.Experience in troubleshooting routing failures and resolving agent routing issues.Production support and incident resolution expertise.Prior work experience at client or in client's industry.Applicants must be able to work directly for Artech on W2.Preferred Skills & QualificationsExperience with GCP, OpenShift, and cloud-based contact center solutions.Exposure to migration from on-prem to cloud and support for migration initiatives.Familiarity with ServiceNow for incident and change management.Day-to-Day ResponsibilitiesHandle incidents and troubleshoot live production issues.Support 24x7 operations and participate in on-call rotation.Collaborate strategically and consult with client personnel.Company Benefits & CultureComprehensive health and wellness benefits.Opportunities for professional development and growth.Inclusive and collaborative work environment.For immediate consideration please click APPLY to begin the screening process with Alex.