Fraud and Risk Operations Manager, Consumer Software

About SunoWe're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfilment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world.Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible.Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Menlo Ventures, Lightspeed Venture Partners, Matrix Partners, NVentures (venture arm of NVIDIA).Founded in 2023 by Harvard alumni with a shared passion for music, Suno has empowered more than 100 million people to create original songs. In 2025, we raised a $250 million Series C funding round to accelerate product innovation and international growth.About The RoleYou will be building Suno's payment integrity function. You'll own fraud operations end-to-end: detection logic, dispute strategy, tooling, and the analytical framework that tells us what's actually happening across our payment and subscription surface. You'll have executive visibility, a clear mandate, and the ability to shape the program from scratch. Suno's fraud landscape is specific to what we are — a consumer AI music platform with subscription billing across web, iOS, and Android. Building detection logic calibrated to Suno requires both analytical rigor and product intuition.Here's a song we made about it: https://suno.com/s/uAs9evWVQGCZ2zCxWhat You'll DoBuild Suno's fraud detection framework from zero — Payment platform fraud rulesets, internal behavioral signals, and the operational processes that connect detection to actionInvestigate fraud patterns across payment disputes, account abuse, and trial fraud — triage by impact, identify clusters, and propose remediationDefine Suno-specific fraud vectors (carding attacks, chargeback abuse, trial-to-fraud pipelines, account sharing at scale) and build detection logic for eachShape the dispute response process — representment strategy, resolution, win rate trackingPartner with Engineering and Data to define fraud signal requirements and validate that production rules match your detection intent — you'll co-develop the business logicBuild and maintain fraud KPI dashboards (dispute rate, fraud rate, false positive rate, program ROI) for weekly monitoring and exec reportingWrite the internal fraud operations playbooks — escalation paths, account action policies, appeals handling, and how Support interfaces with the fraud functionWork cross-functionally — you'll be well-supported by and sit at the nexus of data science, product, engineering, finance, and support teams.Scale the team — as payment integrity grows in complexity, you would be in a position to help us hire and expand the team if / when necessaryQualifications5+ years in fraud analysis, risk operations, or trust & safety at a consumer company, including at least one role where you owned a fraud program rather than just contributed to oneManagement experience in leading or growing a payment-integrity focused team or program in a previous role.Hands-on Stripe Radar experience or deep familiarity with a comparable rule-based fraud decisioning platformSQL and data fluency — you write queries yourself to investigate anomalies, build monitoring, and pull the data you need without waiting for someone elseDepth in the payment dispute lifecycle — chargeback mechanics, representment strategy, win rate optimization, and how platforms differ (Stripe vs. Apple vs. Google)Track record of building detection logic that measurably reduced fraud rates — not just reporting on them after the factComfort with ambiguity at 0→1 — you've built programs from scratch, not just maintained what existedBonus: experience at a subscription business; familiarity with ML-based fraud models or working with data science to productionize fraud signals; background in AI or consumer creator platformsPerks & Benefits For Full-Time EmployeesCompany Equity Package401(k) with 3% Employer Match & Roth 401(k)Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)11 Paid Holidays + Unlimited PTO & Sick Time16 Weeks of Paid Parental LeaveCreative Education StipendGenerous Commuter AllowanceIn-Office Lunch (5 days per week)Additional NotesCandidates must be authorized to work in the United StatesCompensation$155,000 - $175,000 base salary + equity + benefitsLearn more about Suno: https://suno.com/aboutSuno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.