Sr. UX Researcher - 25-03413

3 days ago Be among the first 25 applicantsThis range is provided by LeadStack Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$80.00/hr - $87.00/hrDirect message the job poster from LeadStack Inc.Duration: 1 Year contract with possible extensionLocation: Fort Worth, Texas 76155 - HybridPayrate: $87.00 per hr on W2Description:WHY YOU'LL LOVE THIS JOBThis job is a member of the Digital Customer Experience team within the Customer Experience Organization at ***. We're a multidisciplinary UX team that drives the user experience for our customer and employee-facing applications.The UX Researcher is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands‐on experience with user research methods, data analysis and UX strategy.The ideal candidate is a driven user advocate who is passionate about creating intuitive products and uses their strengths in multiple disciplines to share knowledge and mentor their product portfolio.You'll wear many hats as a mentor, strategist, collaborator and evangelist, and you'll use your applicable knowledge and skills in user testing, research best practices and methodologies for a wide variety of problems within American.WHAT YOU'LL DOThis list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.Collaborate with Product Owners, Product Designers and stakeholders to develop a deep understanding of business problems and advocate for user experience.Contribute research strategies that help define and work toward product portfolio objectives and key results (OKRs).Advocate for and perform discovery and evaluative research to reveal product insights ahead of development.Conduct qualitative UX research using industry-standard methods such as moderated usability tests, heuristic evaluations, user interviews, contextual inquiries and competitive analyses to understand user behaviors, needs, motivations and pain points.Perform quantitative UX research leveraging methods like surveys, clickstream analysis, eye‐tracking studies, card sorting, tree testing and unmoderated usability tests to quantify user behaviors, validate design decisions and measure ease‐of‐use, comprehension and satisfaction.Effectively present and communicate actionable insights to product teams based on research outcomes.Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for.Create, update and advocate personas, customer journey maps and service blueprints to help product teams stay organized, focused and customer‐centric.Work in a self-guided Agile environment across multiple initiatives and ceremonies.Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on.Scale UX research by building infrastructure, educating others and contributing to Research Ops.Utilize research software / hardware (including eye tracking equipment) and participant recruitment resources.ALL YOU'LL NEED FOR SUCCESSMinimum Qualifications – Education & Prior Job ExperienceBachelor's degree in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline3+ years of experience in applied user experience research at large enterprises or highly matrixed organizationsStrong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skillsKnowledge and ability to use remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and rolesDesire to promote and teach the importance of user-centered research to Product Owners, stakeholders and DesignersAbility to present work in a clear and compelling manner to stakeholders and explain design recommendations by citing best practices, testing data or business requirementsPreferred Qualifications – Education & Prior Job ExperienceMaster's degree or Ph.D. in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline5+ years of experience in applied user experience research at large enterprises or highly matrixed organizationsExperience in owning and creating research strategies that help define and work toward product objectives and key resultsProject management skills with the ability to build strategy, set objectives & key results, and deliver on timeExperience scaling research practices, setting up a research insight repository, and building a product benchmarking programProficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.)Experience conducting field research with unionized workforcesKnowledge of Artificial Intelligence (AI) and how it can be applied to UX practicesSkills, Licenses, and CertificationsStrong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skillsExperience and understanding of SPSS, R, SQL, database queries and basic programming languagesKnowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)Ability to present work in a clear and compelling manner to stakeholders explain design recommendations by citing best practices, testing data or business requirementsFamiliarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)Familiarity with using an eye-tracking toolExcellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and rolesAbility to create effective and compelling presentationsSeniority levelMid-Senior levelEmployment typeContractJob functionOtherIndustriesAirlines and AviationReferrals increase your chances of interviewing at LeadStack Inc. by 2xGet notified about new User Experience Researcher jobs in Fort Worth, TX.#J-18808-Ljbffr