Lumber General Manager

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.Job title: Lumber General ManagerSalary: $84,004 - $100,804Schedule: Monday - Friday, 8am - 5 pmLocation: Portland, ORThe General Manager is responsible for utilizing the company’s FACE values, mission, and vision as guides to lead their employees and reach the location’s goals. This is accomplished through servant leadership and managing of the team.This position is also responsible for implementing operational strategies and objectives to ensure the location’s goals. As a manager, this position is expected to be involved in their community in some fashion, set time aside for self-improvement, and always strive to be a better leader.This position directly reports to the Director of Operations. The General Manager interacts daily with all location employees (in the store and outside location) and customers. This position interacts regularly with corporate employees (Central Purchasing Department, Account Management Team, Sales Managers, Human Resources, IT Department, and the PARR Leadership Team) as well as interacting regularly with vendor representatives and industry associates.Duties And ResponsibilitiesLeadershipSupervise and direct the workforce at the locationIdentify and respond to the need for personnel changes at the locationManage day-to-day activities of employees from other departments assigned to the locationContinually evaluate and, as necessary, encourage change in the policies and procedures related to location operationsWork well with all departments within the PARRPromote, support, and utilize other divisions under PARR’s umbrella for the good of the wholeSupport and follow PARR’s brand standardsRecognize opportunities for improvement, turn that quickly into decisive, confident, and proactive actionDemonstrate confidence and carry self as a leader of the organizationCoach and delegate financial reporting, striving to build business acumen with teamWhen faced with challenges, demonstrate FACE values and works through problem with a solution orientationPeople DevelopmentIdentify and articulate performance expectations to employeesAssist as needed in the performance evaluations of employees from other departments assigned to the locationCreate and maintain a well-rounded staff through cross training, open communication, and continuing educationUtilize the Parr University program and supports the training ecosystem, providing adequate time and space for participants regardless of business volumeCurrent with employee evaluationsFollow and utilize company attendance policy as a toolEnsure that all new hires complete the 90-day new hire schedule appropriately and attend New Associate OrientationUtilize performance plans as a tool as needed, utilizes Director of OperatonsCreate team driven environment, where the team is working towards a common goalUnderstand strengths/weaknesses of everyone on team (utilize the first, work to improve the second)Understand enough of each position to teach as well as substitute when neededGive prompt and straight feedback, especially reward and recognitionHave a cross training program that’s clear to employeesEncourage team members to participate in decision making processClear about benefits and how a person could/should use themWork with every individual to create career plan for themselvesHave a recognition and reward program at locationDelegate tasks effectively, creating trust in team by sharing and following up, not micromanagingUse position as a manager to mentor employees across the divisionBusinessEnforce all company policiesAchieve location’s annual profit projectionsEnsure merchandising programs are implementedContinually update product knowledge and selling techniquesMaintain corporate guidelines and criteria for customer serviceEnsure an appropriate level of inventory is maintained at the facility to handle volume, working with both sales and purchasing teams to forecast increases or decreases in volumeTrain team in inventory processComplete 24-month Dead Stock write-down per company policyTrain and lead the inventory management team at the location and trains them in applicable tasks of Cycle Counting, Negative QTY research, adjustments, and SPC report managementLead the 6-week physical inventory preparation cycle and complete the weekly checklistsCollaborate with Central Purchasing to align inventory needs with timing of available loadsIdentify and proactively manage slow moving and dead stockPrepare, monitor, and control annual budget for the locationEstablish and maintain professional relationships with customers and vendorsEnsure equipment operators are trained in all aspects of safe and efficient vehicle use, as well as properly completing daily pre/post trip inspectionsPromptly respond to the support teams when they reach outWalk new hires through benefit enrollment and know eligibility basicsWork with HR on clear and effective PINs and ReviewsHire and onboard correctly and timely with all proper processes and paperworkUnderstand and use proper DOT requirementsFollow random drug testing protocolReport all accidents/incidents promptly using PARR standard proceduresComplete preventative maintenance for all equipment in accordance with Fleet Manager guidelines and notify them of issues affecting fleet safety, performance, or Customer supportEnsure vendors are providing service in-line with negotiated service-notify Fleet Manager if notUnderstand the definition of a Resolved and an Unresolved Variance and uses knowledge to improve resultsSpecial order report is maintained as outlined by Company policyNegative quantity report is consistently maintained in a manner that occurrences are measured in lines rather than pagesDead stock is dealt with proactively prior to the 24-month deadline in a manner that results in the highest return possible to the CompanyReview daily and monthly reports to identify and correct problems in a timely manner related to invoicing, inventory, payroll (hours of service), and sales transactionsAssist customers at point-of-sale, as neededArrange community involvement for the location by becoming involved with organizations that focus on improving areas of the communityEstablish and maintain professional relationships with customersSell product to residential and commercial contractors as neededSafetyConduct/monitor accident investigationsTeam members always wear high visibility/proper uniformWork with location leaders to review daily equipment inspection reports for all fleet equipment, and ensures necessary maintenance and repairs are completed in a timely mannerMaintain a comfortable and safe working environment for all employeesWork with location leaders and team to proactively address safety issues and bring them to the attention of the proper departmentTeam always demonstrates consistency in following all company’s safety protocolsEnsure that there are the appropriate number of First Aid and AED certified team membersEnsure safety committee meetings occur monthly, members are properly trained, and appropriate documents are uploaded to shared folderEnsure location follows proper and timely reporting of all necessary accident and claim reportsUtilize DashCam information as a tool to coach continuous improvement with driver teamWork with location leaders to ensure maintenance and repair of all equipmentEnsure that the team keeps the facility in excellent, organized shapeCommunicationPromptly respond to customer complaints and concernsPromote a culture of new ideasKnow who to call for help and doesRegularly give credit where credit is dueTeam uses “us” language about PARR – not “you/those guys”Set expectations and goals, holds people accountableCommunicate with people in their environment (walk the location and communicate there, spends time at counter, etc.)Live the FACE valuesUphold the 12 commitments to communication from Discover the DifferenceTake ownership of opportunities for team to improve and works to be a part of the solutionEntire team works cordially, professionally, diplomatically and with a high level of customer serviceStrive for continuous improvement, seeking out, listening, and responding to input from employees and customersAllow disagreement and uses it to create discussion and consensusWilling to communicate with team about ways improvement is neededDemonstrate great listening skills and follow-up as necessaryAct as a conduit of information for information that comes from within the companyIs consistent and transparent in company communicationResultsMaintain facility and fleet to PARR’s brand standardsComplete budget to actuals monthlyAchieve budgeted bottom line, consistently and demonstrably strives for financial improvementManage operating expenses closely to the approved budgetUnderstand health index and takes action to improve resultsCommunicate and shares On-Time/In-Full metrics with entire team for continuous improvementAchieve productivity per manhour budget targetsUse OT effectivelyUtilize employee survey scores to create and maintain a consistent high level of employee engagement and improvementActive during manager meetings, giving insight and opinions and takes actions after meetings to follow company directionExhibit a strong employee retention pattern, measured by being above company average for similar locationConsistently seek and identify the details and processes that lead to positive changeShare knowledge and experience with team, striving for consistent financially minded behaviorPerform other related duties as assignedOpti-FrameWork to improve his or her knowledge with Opti-Frame saws, production flow, and best practicesPerform the necessary research and, if required, helps the Op’s Lead facilitate the progressive discipline in the event Opti-Frame Management reports performance concernsAssist the Assistant Manager in creating a workaround with the Scheduling Coordinator in the event scheduled workload is not going to be completed by days endEnsure their leadership team is managing the saw team through accountability and monitoring the following:Maintenance of a well-rounded staff through cross training, open communications, and continuing educationAdequate staffing within the saw team per the scheduled workloadStarting shift promptlyQuality assurance standards metMeet completion deadlinesCleaning the workspace before and after every shiftSaw maintenance is being completed per the maintenance scheduleInventory of back-up parts and maintenance supplies are monitoredSafety procedures are followedQualificationsHigh school diploma or GED3 years prior supervisory/management experienceKnowledge of management principles, practices, and protocolsKnowledge of lumber and plywood purchasing principles, practices, and protocolsKnowledge of home and commercial construction principles, practices, and protocolsKnowledge of the effects of “market conditions” upon the wood products industryAbility to speak, write, and read English requiredMust be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the jobMust be able to type 30+ WPMProficiency in Microsoft Word, Excel, and OutlookClass C driver’s license and must have and maintain a good driving record requiredWillingness to commute and/or relocateAbility to identify a broad range of building product materials, their grades, allowable tolerances, and application techniquesShoes that are puncture resistant, slip resistant, and made of leather or composite material requiredInterpersonal SkillsAbility to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environmentDemonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types. Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and soldAbility and willingness to identify processes, tools and/or procedures that may be improved upon to improve the workplace and outcomes for our customersAbility to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone, and public speaking to medium size groupsStrong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracyAbility to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellenceAbility to think and respond quickly, positively, and professionally to constantly changing circumstancesHumble, transparent, and honest about limits of own knowledgeOrganized – deals with big rocks, not gravelAlways strives for continuous improvement and takes ownership of all decisions, andlearns from mistakes Ability to appropriately manage stress and interact with othersWorking ConditionsThe General Manager works in an office with a computer, on the retail floor of the location, and walks the outdoor section of the location. The working hours typically fall between 7am – 5 pm.Physical RequirementsAbility to sit and/or stand for extended periods of timeAbility to work indoors in a normal office environment for an entire dayMust be able to grasp, talk, hear, and operate a computer and keyboardMust be able to lift/push/pull up to 50 pounds and carry objects 50 feetMust be able to work outdoors in all weather conditionsMust be able to drive a vehicle when necessaryBoth local and overnight travel may be requiredDirect ReportsAll hourly and salaried employees assigned to locationBenefitsWe know that without great people, we can't be a great company. Voted as one of the "Top Places to Work" by the Oregonian for the 3rd year in a row, we offer industry-leading benefits:Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks offEmployee paid sick days7 holidaysStandard medical plan with a very low $1,000 deductibleDental, Vision, EAP (Employee Assistance Program)Massage, Chiropractic and Acupuncture coverageFSA (Flexible Spending Account) and Childcare pretax spending programsFootwear subsidy through boot vendor after 90 days of employmentUp to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd yearIn addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approvalTuition reimbursement (up to $2,500/year)Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)$1,000 referral bonusPARR Promotes!We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is A LOT of opportunity - PARR is growing fast!We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.