Regional Manager of Homestay

JOB OVERVIEWThe Regional Manager of Homestay leads the homestay strategy, field operations, and quality of Amerigo’s program across multiple California school communities. This is a field‑heavy, relationship‑driven role requiring consistent on‑site presence at partner schools and community events, as well as routine travel between school communities.This role is responsible for building and maintaining a strong network of high-quality Host Families, managing a team of Local Homestay Coordinators (independent contractors), and ensuring a positive student experience throughout the school year. This role does not provide academic support; it works closely with campus teams on student issues that intersect with housing and homestay life. The Regional Manager will work from a partner school as a home base and travel regularly across California-based campuses.A critical function of this role is Host Family recruitment and capacity building. The Regional Manager is responsible for developing and executing the recruitment strategy, conducting direct outreach, managing contracting, safety and documentation workflows, and maintaining Host Family capacity to meet enrollment needs.This role owns student placement decisions and Host Family moves, and partners closely with campus leaders to support student success; disciplinary decisions remain with the Director of Campus Operations (DCO) and campus leadership.The Regional Manager collaborates with the Director of Campus Operations (DCO), partner schools, Local Coordinators, Marketing, Admissions, Finance, People & Culture, and the Student Experience team. The role reports to the Senior Director, Operations (SDO).Early Success Indicators (first 90 days):Initial Local Coordinator structure in place; actively hiringActive Host Family pipeline underway in each school community, supported by visible local outreachPlacement capacity plan defined, with readiness for Fall student placements clearly demonstratedKEY RESPONSIBILITIESHost Family Recruitment/ManagementLead the Host Family recruitment strategy for all California campusesConduct community-based Host Family outreach (school events, local organizations, referrals), building trust and credibility until the Local Coordinator team is fully staffedBuild and maintain a strong pipeline of high-quality Host FamiliesOversee Host Family sourcing, screening, onboarding, contracting, safety documentation, and retentionEnsure required home visits are completed; provide backup coverage if Local Coordinators are unavailableManage Host Family contracts, payments, and compliance documentationMaintain Host Family inventory, capacity, retention, and qualityBuild relationships with Host Families to promote retention and program consistencyQuality judgment in practice includes:Knowing when to say no to a Host Family that is willing but not the right fit for a specific studentBalancing placement urgency with student wellbeing, even when timelines are tightPeople Leadership & ManagementHire, train, coach, and manage Local Homestay Coordinators (independent contractors)Grow the LC team network (projected 6-10 contractors in 26-27)Set expectations and goals for Host Family recruitment, placement timeliness, responsiveness, and documentation completionMonitor contractor performance and ensure accountability for resultsConduct evaluations and manage contract terminations as neededFoster a culture of feedback, learning, and iteration, using data and results to improve outcomes.Student Experience/Issue ResolutionOversee the quality of student placements with Host FamiliesMake decisions regarding initial placements and placement movesPartner with the DCO, Academic Director/ELLC, Student Support Managers, and the Student Experience team on whole-student issues that include the homestay experienceLead Homestay-specific onboarding and orientation for studentsTrack student satisfaction trends and ensure issues are addressed in collaboration with campus leadersAvailable for after-hours emergency response duties involving Homestay issuesEscalation clarity: This role leads housing placement decisions and executes approved moves. Academic and disciplinary decisions remain with campus leadership and the DCOPartner School CollaborationWork directly with partner schools to recruit Host Families from school communitiesCollaborate with the DCO to support healthy partner school relationshipsProvide clear, periodic updates related to homestay capacity, placements, and trendsMaintain a visible, onsite presence to build trust and credibilityOperations, SOPs & ReportingPartner with the SDO to ensure SOPs are consistently followed and provide feedback for updates and improvementsTrack and report on key operational metrics, including:Host Family inventory and capacityPlacement countsIssue logs and trendsStudent satisfactionRetention metrics (student and Host Family)Will be relied upon to continuously explore data and data tools to help the business improve on efficiency and effectivenessCollaborate with Marketing, Admissions, and Finance on recruitment campaigns, admissions cycles, and payment/contract workflowsIdentify and implement operational improvements across campusesKEY QUALIFICATIONSGeneral CompetenciesHigh level of accountability and ownershipStrong organizational skills and attention to detailExcellent verbal and written communication skillsAbility to balance recruitment (sales function) with service deliveryStrong business judgment and problem-solving abilityStrong relationship-building skills and comfort operating in ambiguityCalm, thoughtful decision-making under pressureUses data, feedback, and iteration to improve resultsRequirementBachelor’s degree from an accredited institution5+ years of experience in education, operations, homestay/accommodations, hospitality, or related fieldsExperience managing independent contractors or distributed teamsStrong understanding of Host Family or student accommodation programsCRM experience (Salesforce preferred)Experience operating heavily in excelExperience with student safety, crisis decision-making, and documentation expectationsAbility to make decisions quickly in a dynamic environmentAbility to manage competing priorities and meet tight deadlinesValid driver’s license and reliable transportationAbility to work evenings/weekends as needed PreferredExperience working with international studentsExperience in the study abroad or international education industryFor additional information, please contact humanresources@amerigoeducation.com