Senior Business Analyst / Product Analyst - ServiceNow Platform

Senior Business Analyst / Product Analyst – ServiceNow PlatformDepartment: Project ManagementEmployment Type: Full TimeLocation: Bloomington, MNReporting To: Head of Project OperationsCompensation: $125,000 - $135,000 / yearDescriptionWe are seeking a highly capable Business Analyst to operate as a strategic partner within our ServiceNow delivery team. This role is central to discovery, solution shaping, and execution—owning the translation of business needs into clear, actionable requirements that enable the development of scalable, configuration-first solutions on the ServiceNow platform.The ideal candidate brings both analytical rigor and platform awareness, ensuring that business outcomes are achieved through thoughtful use of ServiceNow capabilities rather than unnecessary customization. This role is highly collaborative, working in close alignment with Product Owners, developers, and business stakeholders to deliver measurable value.This is a hybrid role (in-office Tuesday and Thursday). Local candidates preferred.Responsibilities and Duties:Discovery & Stakeholder EngagementLead structured discovery efforts with business partners, stakeholders, and end users to identify true business needs, pain points, and desired outcomesFacilitate workshops, interviews, and working sessions that drive alignment, clarity, and prioritizationServe as the primary owner of requirements elicitation and validation across initiativesChallenge assumptions and guide stakeholders toward scalable, platform-aligned solutions with a configuration-first mindsetRequirements & User Story DevelopmentPartner closely with the Product Owner (who serves as the Scrum leader and owns the backlog) to define, refine, and prioritize workOwn the development of high-quality user stories, epics, and acceptance criteria that are clear, testable, and aligned to business objectivesTranslate complex business processes into structured, developer-ready requirements tailored to ServiceNow capabilitiesActively participate in backlog grooming and sprint planning, ensuring stories are ready for developmentServiceNow Solution AlignmentDrive requirements aligned to key ServiceNow modules, including ITSM, CSM/SOM, and App Engine/App BuilderCollaborate with ServiceNow developers to ensure requirements are feasible, efficient, and aligned to platform best practicesDelivery Collaboration & ExecutionServe as the connective layer between business intent and technical deliveryProvide ongoing clarification and support to developers throughout the sprint lifecycleIdentify gaps, dependencies, and risks early, and proactively address themEnsure delivered solutions meet acceptance criteria and business expectationsProcess & Tooling DisciplineOperate within an Agile framework, supporting 2-week sprint cycles and standard Scrum ceremoniesUtilize Azure DevOps to manage user stories, backlog items, and delivery trackingEstablish and uphold standards for requirements quality, documentation, and traceabilityContribute to continuous improvement of discovery, intake, and delivery processes within the PMOEducation and Experience:5+ years of experience in Business Analysis, Product Analysis, or similar roles in a technology delivery environmentDemonstrated experience supporting ServiceNow implementations or custom application development on the platformFamiliarity with core ServiceNow modules such as ITSM, CSM/SOM, and App Engine/App BuilderStrong experience working in Agile environments, including backlog management, sprint planning, and story writingProven ability to lead discovery efforts and influence stakeholders across business and technology teamsExperience using Azure DevOps (or similar tools) for backlog and work item managementExcellent facilitation, communication, and critical thinking skillsKey Competencies:Requirements Excellence: Translates complex business needs into clear, actionable, and testable requirementsStakeholder Influence: Builds alignment and drives decision-making across business and technology teamsServiceNow Platform Awareness: Applies strong understanding of platform capabilities to guide solution designAgile Delivery Discipline: Ensures backlog readiness and supports consistent sprint executionCritical Thinking & Problem Solving: Identifies root causes and drives scalable, efficient solutionsHow This Role Demonstrates Our Values:Integrity: Ensures accuracy, clarity, and transparency in requirements and solution deliveryCollaboration: Works closely with stakeholders, Product Owners, and developers to achieve shared outcomesExcellence: Drives high-quality deliverables that minimize rework and maximize business valueCritical Curiosity: Challenges assumptions and explores innovative ways to leverage ServiceNow capabilitiesWhat Success Looks Like:Business needs are translated into clear, actionable user stories with minimal rework or ambiguity during developmentServiceNow solutions prioritize configuration over customization, resulting in scalable, maintainable applicationsSprint commitments are consistently met due to well-groomed, development-ready backlog itemsMeasurable improvements in business partner efficiency through streamlined workflows and automationIncreased automation across processes, reducing manual effort and operational frictionTechnology solutions enable the organization to scale effectively without proportional increases in cost or complexityStrong alignment and trust between business stakeholders, Product Owners, and the development teamBenefitsCompetitive compensation package, including base salary and performance-based bonus opportunities401(k) plan with 100% company match up to 4%Comprehensive health coverage: medical, dental, vision, HSA, and FSA optionsGenerous paid time off: 20 days PTO, company holidays, and sick timePaid parental leaveCompany-paid life insurance and disability coverageEmployee Assistance Program (EAP): mental health, financial, and wellness supportProfessional development: tuition reimbursement and growth opportunitiesCommuter and transit benefitsSuccessful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship.Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties.Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person's race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person's disability or medical condition.