Call Center Representative

Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we invest in.We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. Recently, we've experienced exponential growth so we're looking to expand our dynamic Customer Experience Team to support this growth and help us to improve the lives of more than 200,000 mobility users.If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical!Why You Should Apply:We offer health benefits along with a generous 401 (k) match, and growth opportunitiesGuided Orientation Process at our HeadquartersMentorship Onboarding ProgramEmployee Recognition ProgramLeadership Development ProgramContinuing Education OpportunitiesNetwork of Support (health and well-being)For prompt communication, we encourage applicants to opt into texting during the application process.Overview:The Call Center Representative is responsible for handling inbound and outbound communication with patients and partners, assisting with service requests, and ensuring timely and accurate follow-up.Below are additional key functions and skills for this opportunity:Answer incoming calls and respond to patient inquiries in a timely and professional mannerMake outbound calls related to service requests, voicemails, and follow-upsDocument and update patient information within internal systemsCoordinate with internal teams, including local offices and field representativesAssist with questions related to equipment, services, deliveries, and general supportEnter and manage service tickets as neededCommunicate clearly regarding service timelines and next stepsMaintain compliance with company policies and proceduresQualifications and Requirements:High school diploma or equivalentMinimum of 2 years of experience in a call center or high-volume customer service environmentStrong communication skills, both verbal and writtenComfortable working with computers, data entry, and internal systemsAbility to manage multiple priorities in a fast-paced environmentDetail-oriented with strong organizational skillsEqual Opportunity Employer