Solutions Architect

About Probably GeneticProbably Genetic is changing the lives of patients living with severe, complex diseases. Our data platform is used by drug developers and patient advocacy groups to develop and launch treatments for these patients. Our technology discovers undiagnosed patients online, analyzes their disease state using machine learning and at-home testing, and enables compliant communication with patients. In doing so, we help patients access diagnoses, clinical trials, and treatments as early as possible.We are a tight-knit group of hard-working, ambitious problem solvers united by a mission greater than ourselves. We do well by doing right by patients. We are developing some of the most cutting-edge solutions in healthcare, and our roadmap is packed with innovations in bioinformatics, AI, and drug development. We have built a lean, all-star team to help us bring our vision to life, and we want you to be a part of it.Probably Genetic has raised multiple rounds of funding from Silicon Valley’s best investors, including Threshold, Khosla, and Y Combinator, and offer competitive salaries, comprehensive benefits, and meaningful early stage equity.About The RoleWe are looking for a Solutions Architect who will own the end-to-end customer relationship for biopharma partners: serving as a primary point of contact, delivering proactive insights, and translating customer needs into product improvements that drive retention and growth.What you will doOwn the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experienceEstablish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks before they become issuesBuild and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmapPrepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narrativesPartner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customerSupport ownership of the customer-facing product and related customer-facing tooling, contributing to product management and roadmap decisionsBuild lightweight AI-assisted tools and automations to streamline customer reporting and reduce manual effort over timeCollaborate with leadership on account strategy, renewal planning, and expansion opportunities across the biopharma and insurance customer portfolioWho you areWe are looking for a few specific things that will help you succeed in this role:5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role — ideally in a biopharma, healthtech, or data-driven B2B environmentDemonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalationsStrong data fluency — comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical supportExcellent written and verbal communication skills, with a track record of producing polished customer-facing deliverables including decks, dashboards and insight summariesAI native — you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering supportExperience translating customer feedback into product requirements and working alongside engineering to deliver improvementsSome things that are not required, but you will learn on the job:Familiarity with rare disease, genetics, or the biopharma drug development lifecycleExperience with patient-facing or healthcare data platformsFormal product management experience or ownership of a customer-facing platform or toolWhat We Offer At Probably GeneticAn engaging and supportive team all on a mission to improve livesFair and equitable compensation with competitive early-stage equity grantsGenerous Flexible Time off policy, that we actually useParental Leave Benefits (12 weeks for both birthing and non-birthing)Hybrid, flexible work with high-trust and autonomyA bright, inviting, pet-friendly office in Downtown SF near transitA “work from anywhere” policy, up to 4 weeks a yearRegular team retreats in exciting destinationsHealth Benefits including medical, dental, vision, therapy, FSA, and 401kAnd so much more!Probably Genetic is committed to fostering a welcoming and inclusive work environment for people of all genders, sexuality, ethnicity, socioeconomic background and life experiences. We urge candidates of all backgrounds to apply. If you require specific accommodations as you interview or consider working with us, please let us know.