Client Services Representative

Veterinary Assistant Position Venetian Pet Hospital, located in Stockton, CA, part of the Suveto network of hospitals, is looking for an experienced Veterinary Assistant to join our team. At Venetian Pet Hospital, our dedicated veterinary team ensures that our patients get the TLC they need throughout life. Our emphasis is on serving pet owners and their animals. We have been in business and at our current location for more than a quarter of a century, making us the most trusted name in the area for pet care. This position requires a friendly and up-beat personality. Excellent customer service skills. The ability to work well in a fast-paced work environment but also pay attention to details. We are looking for someone with a great attitude, someone who has the desire and drive to do well and is self-motivated. The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that they are treated with respect and compassion. $20.00 - $22.00 per hour, depending on experience. Essential Job Duties Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in. Know vaccination protocol and common veterinary terms. Oversee the clinic flow. Manage and assist client in the euthanasia paperwork and aftercare process. Discuss payment choices with clients. Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail and client/doctor correspondence. Maintain knowledge of extension numbers to reach employees throughout the network. Assist in emergency situations by expediting calls to triage staff members. Perform other job duties as assigned. Requirements High School Diploma or equivalent required. Previous experience in client services. At least 1 year working within a VETERINARY FIELD is preferred. Must be computer literate; basic computer skills with ability to navigate new software. Excellent communication skills. Ability to multi-task. Ability to work well within a team environment. Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP is an ownership program that tracks the value of the entire Suveto organization. Broadway Veterinary Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.