Customer Support Representative (Part-Time)
About us:
Consensus is building the OS for research. Today, 10 million students, researchers, and clinicians use our literature review agent to screen papers, synthesize evidence, and automate tedious parts of research, so they can get back to real science. We recently closed our Series B ($45M total raised) in 2026, led by Great Point Vetnures and USV with major participation from top AI investors including Nat Friedman, Daniel Gross, and Tim Draper. Our mission is to empower the world to understand, create, and apply good science.
Role:
Part-time Support Representative to help deliver a high-quality experience to every Consensus user. You’ll play a key role in supporting researchers, students, and clinicians doing meaningful work, and we take pride in delivering fast, thoughtful, and reliable support.
Responsibilities:
- Respond to user inquiries across chat, email, and support tickets (Intercom)
- Help users troubleshoot issues, navigate the product, and get value quickly
- Escalate complex issues or bugs to the internal team when needed
- Collaborate with product and engineering to provide clear context on issues and help drive timely fixes for users
- Identify patterns in user questions or issues and flag trends proactively
- Support a wide range of users including students, researchers, clinicians, and enterprise customers
- Maintain a high standard of responsiveness, clarity, and empathy in all user interactions
- Support the Customer team with ad hoc projects and operational tasks
Qualifications:
- Excellent written communication skills - clear, concise, and professional, with strong grammar and attention to detail
- Highly organized and able to manage multiple conversations at once
- Resourceful and a fast learner who can quickly understand new tools and workflows
- Positive attitude and genuine desire to help users
- Mission aligned: excited about science, research, and the role of AI in advancing knowledge
Nice to Have:
Experience with Intercom and Google Sheets
Familiarity with Stripe and Clerk
Logistics:
- Part-time contract role (20-30 hours per week)
- RemoteMust be based in Eastern Time (US) or Europe (including the UK)
- Reports directly to the Head of Customer Operations
Compensation
Hourly rate:
$20-40/hrFinal offers are determined by multiple factors and may vary from the amounts listed above.