Technical Support Specialist
Technical Support Specialist- Cambridge MassThis is a FTE role in our Cambridge Mass office. Must be able to working in Cambridge on a weekly basis, We are unable to transfer H1Bs at this time for this role.Elsevier employs 9,200 people worldwide, including over 2,500 technologists. We have supported the work of our research and health partners for more than 140 years. Growing from our roots in publishing, we offer knowledge and valuable analytics that help our users make breakthroughs and drive societal progress.About our TeamOur Technology teams use cutting-edge technologies to build products and systems to advance science and health. We provide our customers with powerful digital solutions, helping them to research the biggest problems facing the world today. We work to build a culture that values excellent DevOps: speed, agility, cost savings and higher quality.About the RoleWorking in a very dynamic environment to get user issues resolved and new Hardware/Software rolled out.RequirementsMust be able to work in Cambridge on a weekly basis.Must not need H1b TransferPreform 2nd and 3rd level support on Windows and Mac MachinesAbility to troubleshoot operations issues.Ability to complete basic hardware/software installations.Basic understanding of software monitoring tools & understanding of backup procedures.ResponsibilitiesMonitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation in our Cambridge Mass office.Resolving end user’s desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration.Monitoring, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation.Troubleshooting and problem resolution for all types of the IT infrastructure as assigned.Answer internal or external users’ inquiries regarding computer hardware and software.Initiate corrective actions to ensure connectivity and minimize downtime.Building Lap tops for new employees.