Problem Manager: ITIL Lead for Root Cause & Prevention

ASM Research, An Accenture Federal Services Company in Boston seeks a Mid Problem Manager to oversee the problem lifecycle of enterprise IT services. This role involves leading investigations, coordinating technical teams, and ensuring tight integration with incident and change management processes. The ideal candidate has a Bachelor's degree in IT or related field with 4-7 years of relevant experience, and is proficient in ITIL principles. Comprehensive compensation ranges from $99,300 to $140,737 based on experience and qualifications. J-18808-Ljbffr