Deskside support technician

Role descriptionJob DescriptionJob Summary Onsite role deskside support technician L3Drive high level of customer service and satisfactionManage incident and service request queues to ensure SLAs are metProvide hands on resolution of 1st to 3rd line software and hardware incidents where requiredWork with offshore capabilities to deliver efficient and effective serviceManage IT hardware inventoryTrack and manage IT assets in asset management systemFulfill service requests for varied IT equipmentDrive compliance to internal and external processes and standardsYears of experience needed 2 to 4 yearsTechnical Skills Windows 10 11 client OS and native windows application and toolsExperience in Multifactor authentication encryption and VPN technologiesExperience in IT asset management Lifecyle and processMicrosoft365 Office 365 and Azure cloud infrastructuresExperience in Microsoft Autopilot Intune based device deploymentExperience in SCCM based imaging and application installation use of for deployment of Operating Systems and ApplicationsVery good experience in common of the shelf Software and Application installation and TroubleshootingStrong experience in Desktop Laptop hardware Lenovo HP Dell Microsoft troubleshootingSmarthand support experience in network server and datacenter hardwareRoles and Responsibility some of the key responsibilities of deskside support technicians include the following but not limited toInstall troubleshoot and repair desktops laptops and associated peripherals hardware softwareInstall troubleshoot and repair Standard SOE Image on Desktops and LaptopsOS Installation using SCCMOS installation using Intune Azure autopilotInstall configure and troubleshoot standard applications MS Office MS Office 365 Adobe VPN bit locker etcDeploy IT assets to office based users and coordinate courier shipping for remote users Domestic InternationalProvide technical assistance and training to end users on computer operating systems and Standard applicationsProvide printer and consumable installation breakfix maintenance supportProvide meeting room AV equipment supportProvide mobile device and mobile contract managementInstruct and assist end users in the use of computer equipment software and accessoriesAbility to Evaluate and test new technology for feasibility and implementation within IT EnvironmentDocument all support activities within the IT Incident and request Management tracking toolCoordinate efforts with 3rd party vendors to repair faulty hardware softwareIT Stock and stock room managementProvide remote support for homebased users from same country or different countiesCertifications Needed NoAbout Mphasis Mphasis applies next generation technology to help enterprises transform businesses globally Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2BacK Transformation approach Front2Back uses the exponential power of cloud and cognitive to provide hyper personalized digital experience to clients and their end customers Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise enabling businesses to stay ahead in a changing world Mphasis core reference architectures and tools speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clientsOther detailsSalary range $42000 to $85000