Technical Account Manager

We are looking for a Technical Account Manager to join our team at Chooch, a leader in enterprise computer vision AI. This is a full-time, remote role focused on helping customers successfully deploy, manage, and grow their use of Chooch's AI Vision platform.The Technical Account Manager will serve as a key link between our customers and internal teams, helping drive customer projects forward while ensuring a high level of responsiveness, organization, and technical coordination. This role combines project management, customer communication, and support ticket ownership. You will work closely with customers across industries such as healthcare, manufacturing, retail, and public sector, helping them navigate onboarding, implementation, ongoing support, and long-term success with Chooch's solutions.This role requires someone who is highly organized, customer-focused, technically fluent, and comfortable managing multiple priorities at once. The ideal candidate can communicate clearly with both technical and non-technical stakeholders, keep projects on track, coordinate across internal teams, and ensure customer issues are addressed efficiently and professionally.RequirementsExperience in technical account management, project management, enterprise SaaS, AI, machine learning, or computer visionStrong customer-facing communication skills with the ability to manage both technical and non-technical conversationsExperience managing customer implementations, timelines, deliverables, and follow-up actionsFamiliarity with support ticket workflows and tools such as Jira, Zendesk, Freshdesk, or similar systemsAbility to gather technical details from customers and translate them into actionable internal tasksStrong organizational skills and attention to detailAbility to work independently and cross-functionally in a fast-paced remote environmentComfort coordinating between customers, solutions engineering, product, and engineering teamsStrong problem-solving and troubleshooting mindsetFamiliarity with APIs, cloud platforms, deployment workflows, or technical software implementationsExperience supporting enterprise customers in industries such as healthcare, manufacturing, retail, or securityUnderstanding of customer onboarding, escalation management, and post-deployment support processesExperience working with globally distributed teams and customersBachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent practical experienceCustomer Relationship ManagementServe as a primary point of contact for assigned Chooch customers during onboarding, deployment, and ongoing account supportBuild trusted relationships with customer stakeholders and maintain clear, professional communication throughout the customer lifecycleLead regular customer meetings, project updates, follow-ups, and status reviewsUnderstand customer goals, deployment requirements, and business priorities, and ensure alignment with internal teamsHelp customers navigate questions related to platform usage, implementation progress, and issue resolutionProject ManagementManage customer-facing projects from kickoff through launch and post-deployment follow-upTrack project plans, milestones, timelines, deliverables, dependencies, and risksCoordinate with internal teams including solutions engineering, machine learning, product, and supportEnsure action items are documented, assigned, and completed on timeProactively identify project risks, delays, or blockers and help drive resolutionMaintain visibility across multiple customer accounts and internal workstreams simultaneouslySupport Ticket OwnershipOversee support tickets and customer-reported issues for assigned accountsHelp triage incoming requests, gather relevant technical and business context, and route issues appropriatelyTrack customer issues from intake through resolution, ensuring timely updates and strong follow-throughCoordinate escalations with engineering and product teams when neededHelp identify recurring support themes, product pain points, and process gaps to improve customer experience over timeEnsure customers feel informed, supported, and confident when issues ariseCross-Functional CollaborationWork closely with Chooch's internal teams to align customer needs with technical executionTranslate customer feedback into meaningful insights for product, engineering, and solutions teamsSupport internal process improvement by helping refine project workflows, escalation paths, and customer communication practicesContribute to a high-quality customer experience that supports retention, adoption, and long-term account growthQualificationsExperience in technical account management, customer success, project management, technical support, or solutions deliveryStrong written and verbal communication skillsExperience managing customer projects, timelines, and deliverablesFamiliarity with support ticketing systems such as Jira, Airtable, Zendesk, or similar toolsStrong problem-solving and troubleshooting skillsAbility to work independently and as part of a teamStrong organizational and interpersonal skillsAbility to communicate effectively with both technical and non-technical stakeholdersBachelor's degree in Business, Engineering, Computer Science, or a related field, or equivalent experienceBenefits