Sr Program Manager

Job Title: Sr Program ManagerMAX RATE : $45-47/hr.w2REMOTEJob Responsibilities:Ability to align disparate initiatives into a single execution model, Strong escalation management and decision facilitation.Mus Have Skills:o Incident & Problem Management Domain Expertise - Understanding of: Incident lifecycle (triage → response → closure → PIR), Problem management (RCA, corrective actions, governance). Familiarity with: Incident Management operating models, Severity models, SLAs, and response structures.o Operational Excellence & Metrics Focus - Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reporting. Ability to translate metrics into execution actions and accountabilityo Governance, Risk, and Control Discipline- Experience building program governance frameworks (RAIDD, SteerCo, reporting), structured decision-making and approvals. Ability to enforce process standardization and accountability across workstreams.o Cross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizations. Strong executive communication.o Complex Systems & Tooling Awareness - Familiarity with ServiceNow / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patterns. Ability to understand dependencies across platforms and workflows.