Customer representative/Print Operator

Job Overview We are seeking a friendly, organized, and detail-oriented Customer Service Representative to join our print production team. This role is primarily focused on assisting customers, processing orders, and ensuring a smooth experience from inquiry to final delivery. The ideal candidate enjoys working with customers, has strong communication skills, and is comfortable in a fast-paced production environment. Duties and Responsibilities Greet customers in person, by phone, and via email in a professional and friendly manner Understand customer printing needs and assist with product selection, pricing, and order details Create, review, and process print orders accurately Coordinate with the production team to ensure customer requirements are clearly communicated Assist with basic file checks, proofs, and layout adjustments when needed Answer customer questions regarding timelines, pricing, and print specifications Resolve customer concerns promptly and professionally Maintain accurate customer records and order documentation Qualifications & Experience Previous experience in customer service or client-facing roles preferred Strong verbal and written communication skills Basic computer skills and comfort using order management or POS systems Familiarity with printing services or graphic design concepts is a plus but not required Ability to multitask, stay organized, and work efficiently under deadlines Positive attitude and team-oriented mindset Job Types: Full-time, Part-time Pay: $16.00 - $20.00 per hour Work Location: In person