Operations Manager - Workforce Development

Goodwill Industries of Central Michigan Heartland is seeking a Workforce Development Operations Manager to bring structure, consistency, and accountability to our workforce programs. This role is critical in translating strategy into execution-ensuring daily operations run smoothly while building scalable systems to support future growth. If you are an operational leader who thrives in structured environments, values accountability, and is motivated by mission-driven work, this role offers the opportunity to make a meaningful impact in the community. Key Responsibilities Operational Leadership Ensure consistent, professional daily operations within the workforce development center Implement structured workflows, intake processes, and office protocols Maintain operational discipline through checklists, scheduling, and staff expectations Team Accountability & Coordination Establish and lead a regular operational meeting cadence Monitor performance standards and ensure follow-through on priorities Provide coordination and oversight across program staff Serve as a point of escalation for operational challenges Data & Reporting Oversight Ensure accurate and timely use of reporting systems (ETO) Maintain documentation standards aligned with funding and compliance requirements Support ongoing reporting and performance tracking Process Improvement & Scalability Identify inefficiencies and implement process improvements Standardize workflows to support program consistency and future expansion Develop repeatable systems for multi-site growth Grant & Compliance Support Track reporting deadlines and ensure operational alignment with grant requirements Support compliance efforts, including CARF standards Ensure documentation readiness for audits and funding reviews Qualifications Bachelor's degree preferred or equivalent operational leadership experience 5+ years in operations, program management, or service delivery environments Demonstrated experience improving processes in complex settings Strong project management and organizational skills Data literacy and experience working with reporting systems Ability to hold teams accountable while maintaining collaborative relationships Commitment to serving individuals facing employment barriers Valid driver's license and insurable driving record Work Environment Primarily office-based with regular movement throughout the facility Occasional off-site travel as needed Exposure to sensitive participant situations requiring professionalism and empathy Ability to manage multiple priorities in a fast-paced environment