Director of Operations

The Operations Manager is accountable not only to the day-to-day operations, but also the financial well-being of the organization. The Operations Manager is responsible for assisting in development of a Strategic Business Plan that aligns with the Executive Team’s expectations and ensures a commanding position in the market and then drives execution of the plan. They will apply exceptional interpersonal skills to: 1.) develop strong client relationships that instill a high-level of confidence, which results in being awarded the work; 2.) develop strong subcontractor and supplier partnerships that drive a competitive and sustainable low-cost structure; 3.) support the sales process to ensure project proposals are well understood, well planned, sold on value, with a cost structure that supports profitable growth 4.) recruit and retain a diverse and highly proficient workforce, operational management staff and support staff; 5.) develop and inspire that workforce to get profitable results and foster long-term positive client relations through a high level of execution. Roles and Responsibilities The Operations Manager will perform the following duties in a safe, productive, and effective manner: Responsible for both project and regional-level profit and loss Responsible for maintaining positive cash flow at both project and regional levels:Assumes accountability for the oversight of administering all functions related to retention including but not limited to: ensuring jobs are negotiated at less than 10% of contract value that retention is reduced by 50% when jobs are 50% completed, and that retention is received within 60 days after completion of work Assumes accountability for overseeing change order process including but not limited to: ensuring that within 60 days of receipt, change orders get priced and submitted; within 60 days of submittal, change orders get approved. Assumes accountability for functions related to billings including: the breaking down of initial billing ensuring no under billings, and positive cash flow; ensuring assistance is provided to A/R and Legal for timely collections Supports the management of SG&A (Selling, General, and Administrative) costs at the regional level Guides and directs Operations Management in the development, productivity, promotion, and financial aspects of the organization’s projects and services Maintains a sound plan of operational and associated support department organization, establishing policies and standard operating procedures to ensure adequate management development and to provide for capable management succession Performs post job customer satisfaction surveys and shares results with necessary team membersIdentifies survey trends and implements action plans for improvement Regularly meet with subs and suppliers at an executive level to assess performance and to solicit feedback on the strength of the business relationship Ensures project schedules and logistics plans have been developed and vetted for all bids Ensures historical data has been used to develop aggressive but realistic production units to be used in bids Regularly updates historical database in conjunction with Pre-Construction Management Ensures there is a smooth transition and handoff of projects from the pre-construction to operations teams Creates the structure and processes necessary to manage the organization’s current activities and its projected growth Ensures that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations Forecasts hiring and staffing needs for operational positions based on the business plan/ backlog and ensures those needs are filled Is accountable for compliance (Company and subcontractors) with prevailing wage requirements, Project Labor Agreements, workforce utilization, MBE/SBE participation, etc. Provides guidance, direction, coaching, and support to direct reports to maximize individual and overall department performance. Ensures support managers within area of responsibility also provide guidance, direction, etc. to their direct reportsResponsible for holding timely performance appraisals and progress reviews Assists direct reports and staff in developing short and long-term goals Ensures direct reports and staff receive appropriate training that aligns with career development plans. Collaborates with HR to ensure compliance with employment laws, labor laws, and related Company policies; may be responsible for conducting training or coordinating workshops related to such compliance