Remote SaaS Customer Support Manager Lead & Optimize

Virtual Business 360 is seeking a remote Head of Customer Support to own the customer voice, triage Intercom tickets, and guide onboarding for SaaS clients. You’ll leverage Intercom, GitLab, and analytics to drive fast, high-quality support across a global SMB audience. You’ll lead a small team, design scalable processes, and collaborate with Product to turn feedback into roadmap wins. This is a fully remote role with a results-driven culture. #J-18808-Ljbffr