Bilingual English and Spanish Healthcare Representative

Healthcare Representative Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast-growing environment.Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.As a Healthcare Representative, you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or healthcare setting.This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime including holidays, and flexibility to work weekends, as needed.We offer 8 weeks of on-the-job training. The hours of training will be aligned with your schedule.Primary Responsibilities:Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverageComplete applications for state and federal programs (including Health Exchange/Marketplace programs)Review medical records and take all necessary actions to expedite benefit approvalAdhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)Maintain ongoing communication with government agencies regarding the status of claimsProvide updates and assistance to hospital personnel and other Optum staff as neededMaintain documentation of status of claims and client contract on Optum and/or hospital computer systemsDetermine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.Willing to work in a fast-paced hospital or healthcare environmentYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED OR equivalent experienceMust be 18 years of age OR olderBilingual fluency in English and SpanishFull flu & COVID vaccination is an essential job function of this role. Candidates located in states that mandate flu & COVID booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.Human services experience and/or experience speaking with patients or clinical staffExperience with Microsoft Office productsAbility to work full-time onsite at Jackson Memorial Hospital, 1611 North West 12th Avenue Miami FL, 33136Ability to work Monday - Friday, 08:00AM - 05:00PM, including holidays, and flexibility to work weekends, as neededPreferred Qualifications:1+ years of face-to-face patient interaction within a healthcare or human services environmentKnowledge of medical terminologyExperience communicating with patients & staff with various educational & socio-economic backgroundsKnowledge of federal and state programs that will benefit coverage for clientsCase management experienceSoft Skills:Excellent organizational skillsStrong communication skillsPhysical and Work Environment:General office demandsProlonged periods of standing and walking in hospital facilitiesAdherence to facility masking requirements at all timesPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.