Technical Support Representative

*Job Summary* We are seeking a Technical Support Representative to join our team. You will resolve computer-related and equipment-related issues for our customers, sales reps and co-workers. *Duties*

• Provide technical assistance with software and equipment
• Resolve issues for clients via phone or electronically
• Track customer issues and resolutions
• Escalate complex problems to higher level of expertise within organization
• Effectively communicate information with team members and customers
• Submit proposed solutions in knowledge base and internal/external documentation
• Attend bi-weekly tech meetings
• Assess and diagnose issues with machines that come in for repair
• Communicate with customers about issues with machines
• Repair machines and get them ready to ship back to customers
• Help train new tech support personnel as needed

*Requirements*

• Previous experience in technical support or other related fields
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Strong analytical thinker with excellent problem-solving ability, eager learner
• Excellent oral and written communication skills with ability to interpret technical situations to lay audience
• Strong electronics and software troubleshooting skills
• Detail oriented with the ability to learn quickly and thrive in a team environment
• Bilingual (English/Spanish) desired

We are a stable, locally owned company entering our 43rd year of business as an industry leader. Work shifts are in person, Monday through Friday, 7a – 4pm or 8am – 5pm. Benefits include health, life and 401(k) w/profit sharing. Local candidates only – no relocation provided.

Expected hours: 40.0 per week