Quality Process Excellence Manager

Role :Participate in consulting assignments, identify and mentor Six Sigma and Lean projects, and drive process improvement activities and business transformation in the customer service vertical.Reports intoVice President 1Job Responsibilities :(Must have)* Drive culture of process excellence in operation team preferably in Customer Service segment* Identify projects, train team members and mentor/ lead projects YB/GB and Kaizen ideas.* Participate in consulting assignment internally and at Client site* Deliver productivity and create value for client* Client collaboration and change management* Support/ Enable change management ensuring from the projects* Enable stable operation with no surprises* Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence* Ensure Positive contribution to the company's Gross margins and Operating margins* Lead/ participate, Identify and Mentor in Six Sigma, Lean projects, Green Belt Trainees* Value stream Mapping/ Process mapping* Recommend new/ improvements to delivery models* Identify and ensure implementation automation projects, process improvements and cost optimization opportunities* Support maintenance of World Class Delivery standards* Create reports for COO, Functional heads\Operational Heads and QPE* Monitor dashboards and issues for early warning signals and trends* Support for RFP, RFI, Sales Collaterals* Exposure in driving transformation automation in CS environment understanding on industry best practices.Job Responsibilities :(Desired)* Six Sigma and other (ARM grid) trainings* Participate in various meetings as part of the profile* Ensure compliance to ISO 9001/ 27001Criteria :(Must have)* Minimum 15 years of relevant work experience in process excellence role with BPO industry preferably in Customer Service segment* Must have hands-on experience in leading & delivering various high-impact Lean, Six Sigma (GB/BB) projects delivering tangible improvements / results, across the entire lifecycle i.e. right from Ideation to Implementation / Benefits realization* Strong and practical knowledge of various LSS tools, techniques & approaches* Strong experience around Program and Change management on large scale transformation engagements involving cross-functional teams.* Proven expertise & attitude/mindset to lead the change and drive change in internal / external teams* Communicative and facilitative - Must be able to communicate well with all levels of the organization from team members to senior leaders. Must be able to lead and demonstrate value-add principles to a team in a collaborative way. Influence employees at all levels.Criteria :(Desireed)* Experience in the customer service vertical* Proven track record of mentoring and developing teamsShifts timings:UK shift / US shift / Flexible shifts / Should be open to travelWeek Off :5 working daysTransport :Not applicable