Operations Coordinator

Omni-Serv is a trusted leader in airport security solutions, dedicated to protecting people, property, and critical operations. With a strong employee-first culture, we deliver world-class customer service while ensuring safety and compliance in high security environments. We are seeking Operations Coordinator to join our team at JFK Terminal 4.Location: JFK Airport - Terminal 4Reports To: Director of OperationsPay Range: 60,000 - $70,000 annuallyPosition SummaryThe Operations Coordinator supports the daily operational execution of the Terminal 4 Building Security & Access Control contract. This role ensures schedule integrity, payroll accuracy, billing support, documentation compliance, and advancement of internal reporting systems. The Operations Coordinator reinforces operational structure and process discipline while supporting supervisors and leadership in maintaining contract standards.Essential Duties & ResponsibilitiesOperational & Scheduling SupportMaintain master schedule alignment with 24/7 staffing requirementsMonitor daily coverage and identify deficienciesTrack overtime and relief coverage in compliance with contract requirementsAssist with preparation of daily and weekly rostersPayroll & Timekeeping OversightReview time and attendance records for accuracyAudit payroll submissions for overtime, holidays, and benefit complianceIdentify and resolve discrepancies in coordination with HR and PayrollTrack labor trends and staffing inefficienciesBilling & Administrative SupportReconcile scheduled hours versus billable hoursSupport monthly invoice preparationTrack out-of-scope staffing and additional service hoursMaintain documentation supporting billing accuracyCompliance & DocumentationMaintain personnel records in accordance with contract requirementsTrack training, certifications, and regulatory complianceSupport audit preparation and performance reportingEnsure documentation standards are met for disciplinary and operational recordsSystems & Process ImprovementSupport implementation and optimization of scheduling and timekeeping systemsDevelop and maintain operational tracking reportsImprove data visibility related to staffing, overtime, and performance metricsIdentify opportunities to streamline manual processesRequirementsMinimum 3 years of experience in airport, security, or regulated operational environmentsExperience with scheduling and payroll systemsStrong proficiency in Microsoft Office, particularly ExcelStrong organizational and documentation skillsAbility to manage multiple priorities in a fast-paced environmentValid US driver's License with at least 3 years of experience- approvals and final decision is subjected to our automobile insurance carrier's criteriaPreferred QualificationsA.A. Degree or equivalent (e.g., professional business school certificate)NYS Security Guard License preferredCore CompetenciesOperational disciplineAttention to detailAccountabilityAnalytical thinkingCommunication and coordinationConfidentiality and compliance awarenessPhysical RequirementsAbility to work in an airport environmentPeriodic standing and walking may be required