Collections Associate

Job TitleResponsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.Major Tasks, Responsibilities, and Key AccountabilitiesCommunicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.Receives payments and posts amount paid to customer account.Documents information about financial status of customer and status of collection efforts.Reviews and monitors assigned accounts and all applicable collection reports to maintain up-to-date customer records.Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.Nature and ScopeRefers complex, unusual problems to supervisor.Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.None.Work EnvironmentLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.No travel required.Education and ExperienceHS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.Pay Range$21.54-$26.01 HourlyBenefitsMedical (with Prescription drug coverage), dental, and vision plansHealth care and Dependent Care FSA (as applicable)401(K) with company matchPaid Holiday, Vacation, Personal Time, and Wellness DayPaid Sick TimeLife and Accidental Death & Dismemberment InsuranceShort and Long-term Disability InsuranceCritical Illness InsuranceAccident InsuranceWhole Life insuranceCommuter BenefitsTuition ReimbursementEmployee Assistance ProgramAdoption and Surrogacy AssistanceOur Goals for Diversity, Equity, and InclusionWe are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.Equal Employment OpportunityHD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.