HVAC Specialist

Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our areas of activity are diverse, and our outstanding Bosch teams around the world are the key to innovation through connected living, mobility, or industry.Work & GrowthLet's grow together, enjoy more, and inspire each other. Work with Bosch:Reinvent yourself: At Bosch, you will evolve.Discover new directions: At Bosch, you will find your place.Balance your life: At Bosch, your job matches your lifestyle.Celebrate success: At Bosch, we celebrate you.Be yourself: At Bosch, we value values.Shape tomorrow: At Bosch, you change lives.Job DescriptionWe are seeking a knowledgeable and customer-focused HVAC Specialist to provide expert phone and email-based troubleshooting and application assistance for hydronic heating, forced hot air, domestic hot water, air-conditioning, and heat pump systems. You will support contractors, dealers, engineers, architects, and homeowners by delivering timely, accurate technical solutions and guidance.Key ResponsibilitiesProvide troubleshooting and application support via phone and email to external customers and internal teams (Customer Service, Sales) on a variety of HVAC systems and components.Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives.Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos.Represent the company in complaint resolution and technical investigations, providing detailed root-cause analysis feedback.Maintain detailed electronic records of customer interactions and manage departmental email communications.Perform on-site field troubleshooting as needed, including occasional travel domestically and internationally for training or service support.Support peers by sharing expertise and assisting with their technical development.Maintain flexibility to provide after-hours support during critical rollouts or escalations as required.Work from either the office or home using company systems as directed by your supervisor.Qualifications3-5 years of hands-on experience in HVAC technical support or a related role, with proficiency in multiple technical competencies.Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, Geothermal, Tankless Hot Water, Hydronic Boilers, and Warm Air Furnaces in residential and commercial environments.High School diploma or equivalent required; relevant certifications such as NATE, Oil/Gas license preferred. EPA certification is a plus.Technical knowledge of system piping, hydronics, venting, wiring, oil burner systems, boiler controls, fuel combustion, heat exchange, fluid transfer, fresh air and exhaust systems, air-conditioning circuits, compressors, and domestic hot water systems.Excellent problem-solving skills, initiative, and a strong customer-oriented approach.Exceptional communication and phone skills with the ability to work independently and collaboratively.Strong organizational skills, attention to detail, and a proactive mindset to meet individual and team goals.Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus. Typing skills are advantageous.Work EnvironmentPrimarily personal office and computer-based work.Occasional on-site visits and travel inside and outside the USA as required.Additional InformationIndefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.The U.S. base salary range for this full-time position is between $65,000 and $80,000. Individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, and job location. This range does not include annual bonus or other monetary considerations for the total compensation package. Your recruiter can share more details about the specific salary range during the interview process.In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(k) retirement plan with an attractive employer match; wellness programs; life insurance; long-term disability insurance; paid time off; parental leave. Pay ranges included in the postings generally reflect base salary; certain positions may include bonus or additional benefits.Equal Opportunity EmployerBosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.J-18808-Ljbffr