Patient Service Representative

Patient Service Representative (PSR)Are you passionate about helping others and creating a welcoming experience for every patient? Join one of Brooklyn's most respected family health centers as a Patient Service Representative (PSR) where your dedication to service, organization, and communication will make a direct impact on patient care.As a PSR, you'll be the first point of contact for patientsboth in person and over the phoneplaying a key role in providing exceptional service and ensuring that every visit starts with professionalism, warmth, and efficiency. If you thrive in a fast-paced environment, love working with people, and have a knack for details, we want to meet you!What You'll Do:Greet all incoming patients with a friendly, professional attitudeComplete new patient registrations and verify patient demographics using EHR systemsConfirm insurance eligibility, collect payments, and maintain accurate recordsSchedule appointments and assist with pre-visit insurance verificationHandle incoming calls, route inquiries, and provide helpful informationEducate patients about sliding fee scale programs and pharmacy preferencesMaintain daily logs of cash and token distributionCollaborate with nursing and medical teams to ensure a smooth patient flowConduct outreach calls to confirm appointments and welcome new HMO plan membersWhat You'll Need:High School Diploma requiredPrior experience in healthcare, patient services, or medical office setting preferredProficiency in EHR systems and computer applicationsBilingual in one or more of the languages commonly spoken in the community is a plusExcellent communication, customer service, and problem-solving skillsAbility to multitask and maintain professionalism in a busy environmentStrong attention to detail, especially in financial and data entry tasksWhat We Offer:Supportive team environment and mission-driven cultureCompetitive salary and generous benefits packageOpportunities for training, growth, and advancementThe chance to be a key part of a respected healthcare organization that values community impactIf you're ready to bring your energy, empathy, and administrative skills to a team that's changing lives every day, apply now and join us in providing compassionate care from the first hello.