Service Technician

Service Technician (Remote with Local Travel)Greater Austin, TX MarketCompany Vehicle Provided | Monday–Friday 7am-3:30pmThe Service Technician is responsible for delivering high‑quality service visits to customers by inspecting, repairing, and adjusting Pella windows and doors in the field. This role independently diagnoses product issues, performs the appropriate repairs, and communicates clearly with both customers and internal service teams.This is a remote position with local travel using a company‑provided service vehicle. It’s an excellent opportunity for a craftsperson, carpenter, handyman, or trades professional seeking a stable, long‑term career with consistent weekday hours. Individuals with trade skills are encouraged to apply.Pay & CompensationTarget pay range: $25–$28 per hour, based on experience, skills, geography, and internal equityEligible for additional supplemental earnings, including overtimeActual compensation may vary based on individual qualifications and market alignmentBenefits – Pella Family of BrandsWe offer a comprehensive benefits package that supports your health, financial future, and work‑life balance:Medical, dental, and vision plans, life insurance, short‑ and long‑term disabilityPaid vacation and 9 paid holidays401(k) with company matchTuition assistanceEmployee discount programsKey ResponsibilitiesResponsibilities include, but are not limited to:Perform assigned service tasks on Pella products at customer job sitesDiagnose and resolve complex service issues in the fieldReplace glass in windows and doorsInstall and service sashes, screens, blinds, shades, muntins, and related componentsEducate customers on product operation, care, and maintenanceAccurately complete all service documentation following customer visitsPerform follow‑up service work and communication to resolve service ticketsConduct job‑site walk‑throughs and document items requiring attention before project completionCollect customer payments when requiredIdentify, order, and coordinate parts for follow‑up visits with internal CSR teamsMaintain appropriate inventory of tools, parts, and equipment on a weekly basisServe as a Customer Experience Champion, striving for 100% customer satisfactionAssist with training of new Service Technicians, CSRs, or team members as requestedMaintain assigned service vehicle and coordinate maintenance needs with leadershipSeek continuous improvement opportunities within service processesFollow all safety procedures, maintain clean work areas, and properly use required PPEPerform additional duties as assigned by managementSkills & KnowledgeStrong commitment to delivering an exceptional customer experienceEfficient, timely, and accurate work executionComfortable working independently in a fast‑paced environmentStrong problem‑solving and decision‑making skillsDetail‑oriented with reliable follow‑throughWillingness to learn and leverage internal expertiseProficient in Microsoft Office and capable of learning internal service systemsQualificationsTo perform this role successfully, individuals must be able to meet the essential job requirements. Reasonable accommodations may be made where applicable.Education & ExperienceHigh School Diploma or GED required0–2 years of field service, construction, or general business experience preferredAA or technical degree preferredKnowledge of construction terminology and window/door components preferredRequired experience using power tools (e.g., table saw, miter saw, circular saw, drill, pneumatic nail gun)Computer SkillsProficiency with Microsoft Word, Excel, Outlook, and PowerPointAbility to learn Pella proprietary systems (OSC/OFS, PQM, OMS, etc.)Communication & Professional SkillsStrong verbal and written communication skillsProfessional phone and email etiquetteAbility to read, interpret, and explain technical documents and warranty informationSelf‑motivated, organized, dependable, and team‑orientedDemonstrates professionalism, integrity, and a neat appearanceAble to manage priorities, meet deadlines, and resolve issues effectivelyMathematical SkillsAbility to perform basic arithmetic using money, measurements, and timeAbility to calculate proportions, percentages, dimensions, and service‑related metricsPhysical DemandsFrequent standing, walking, reaching, and tool usageOccasional sitting, stooping, or crouchingAbility to lift and/or move up to 100 poundsMust meet vision requirements including close, distance, depth, and color perceptionWork hours may vary based on business needsWork EnvironmentCustomer homes, job sites, warehouse facilities, and service vehicleNoise levels range from moderate to loudTemperature varies with seasonal conditionsAdditional RequirementsValid driver’s licenseCompliance with the Company Fleet Safety Policy