Implementation Engineer

Please note internal position title for Implementation Engineer is Product Engineer. This is a hybrid position where you'll be required to be in office at least three days a week with the flexibility to work from home the remaining days if desired.About The RoleWe are seeking a highly motivated Implementation Engineer (internal position title is Product Engineer) to collaborate with internal teams and clients in deploying complex and productized solutions for our proprietary software, FacilityOS. Reporting to the VP, Product Engineering, the successful candidate will be responsible for implementing, testing, and deploying a diverse range of solutions, including data integrations, workflows, and software configurations. Focusing on customer projects, the incumbent will manage integrations with 3rd party software such as HR systems, active directories, single sign-on, ERP systems, locker systems and others. They will also configure complex workflows through setting up automations and custom SQL queries within the product. As part of our Professional Services department, the Product Engineering team sees ideas from concept all the way to implementation, initially without the need for new feature development, and with a goal of future productization by developing well-built solutions that can be widely deployed. Acting as a technical authority, the product engineering team not only assists with support escalations but also empowers the implementation team to successfully deploy new and evolving solutions.The ideal candidate should have three or more years of SQL experience and one or more years of C# .NET, or related experience, and knowledge of databases and how they integrate with other platforms. The successful applicant should possess strong problem-solving abilities, verbal and written communication skills, and the ability to work both independently and in a team environment.Performance is measured by quality of work, timeliness of deliverables, adherence to scope, rapport with clients and colleagues, and proficiency in various project types and technical areas, including FacilityOS.Primary Responsibilities And OpportunityUse SQL Integration Services, Python, Azure Logic Apps, and related to implement and deploy data integrationsUtilize our proprietary software, FacilityOS, to implement solutions, which may include authoring custom SQL queriesParticipate in regular team cadences, including sprint planning and daily standupsCollaborate with department members, other departments, and development staff to serve clientsProvide troubleshooting and break/fix support of the work product of the Product Engineering teamDevelop unit tests, test, and train on solutions and deploymentsEvolve into a knowledgeable resource throughout the organizationUtilize Jira to track project workEmploy ZenDesk to monitor and respond to support ticketsRare occurrence of travel to client locations for on-site software installation, configuration, and trainingUp to 2 days work from home after initial onboarding and learning phaseQualifications2+ years SQL or similar experience1+ years C# .NET or similar experience1+ years in related experienceStrong knowledge of databases and how to integrate them with other platformsNice to havesETL, SSIS, Azure Logic Apps, Restful API experiencePython, C#, Visual Studio, Git, SAML2 experienceUnit testing creation experienceBachelor's degree in information systems, Computer Science, or related majorSoft SkillsA friendly team-oriented attitude while having the ability to communicate effectively and professionally, both verbally and in writing, among a broad spectrum of peopleAbility to prioritize and work on a wide variety of complicated tasks and projects simultaneouslyProblem-solving abilities born from a desire to work and grow in the fieldResourcefulness and patience in working with our end-users, and helping them address their challengesOrganized, detail-oriented, and a strong commitment towards the department and company performing wellBe a nice human -- when we say we work as a team, we mean it, and we love it!Compensation Range: $70K - $90K