Creative Services Specialist
Overview:
In this role you drive the creative process for public engagement and communications deliverables, aligning visuals and messaging with project goals. You collaborate with project teams, clients, and vendors to manage multi-channel assets and ensure accessible, inclusive design. You analyze data to improve outreach and track KPIs, while coordinating with cross-disciplinary teams to deliver high-quality materials. This role combines strategic design with stakeholder-focused storytelling to support infrastructure projects and community engagement. Compensation / Benefitshybrid work model (3 days in office)
Responsibilities:
- Lead the creative process from concept to execution for communications deliverables (public engagement, community outreach, stakeholder presentations, branding, digital campaigns, print collateral)
- Oversee multi-channel assets across presentation decks, websites, infographics, renderings, event graphics, signage, social/digital content, video/animation and print materials
- Manage multiple concurrent creative projects, prioritize workflow, track budgets, and ensure timely delivery and quality control
- Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials
- Collate and analyze data using preset tools to inform content and campaigns
- Create first drafts of content for print or websites and prepare complex documents with standard office software
- Coordinate subcontractors and suppliers in public/government relations campaigns within contracts
- Identify noncompliance and escalate issues per regulatory codes
- Develop personal capabilities through training, accreditation, and ongoing education
- Plan tactical public relations campaigns to achieve goals
- Support external communications systems for clients and colleagues
- Help manage client relationships using relevant sales or client systems
- Key requirements3 to 7 years of progressive experience in creative services, marketing communications or engagement roles
- Demonstrated portfolio across digital, print and event/media channels, especially in public/stakeholder engagements
- Proficiency with Adobe Creative Suite, Microsoft 365e, presentation software
- Experience with websites and emerging visualization/engagement tools for public meetings a plus
- Bachelor's degree in Graphic Design, Communications, Marketing, or equivalent experience
- Self-starter with strong organizational skills, able to lead through ambiguity and manage budgets/timelines
- Excellent visual design sense, storytelling, written and verbal communication skills
- Collaborative with engineers, planners and architects; able to translate technical content for public audiences
- Ability to work independently and in fast-paced environmentscollaborative mindsetstrong organizational skillsstorytelling abilities
- Adobe Creative Suite
- Microsoft 365epresentation software