Amazon Connect Technical Lead | AWS Contact Center

Role OverviewHandle service delivery and ensure performance across all Amazon Connect Implementation and support areasOversee overall implementation development support operations enhancements and system updatesAct as primary escalation point for incidentsIdentify process gaps and implement improvementsLead and mentor Junior engineersMaintain relationships with internal and external stakeholdersSkills RequiredDeep handson experience with Amazon ConnectStrong knowledge of AWS Lambda DynamoDB S3 Amazon Lex Bedrock API Gateway IAMIndepth understanding of contact flows queues routing profile quick connect telephony config and call routingStrong troubleshooting skills in WebRTC and voice issuesStrong leadership and communication skillsGood to have skillsStrong handson programming experience ino Nodejs preferred for Lambda functions and API integrationso Python for Lambdas automation scripts and backend logicWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf