Online Learning Specialist

ONLINE LEARNING SPECIALISTPlease note: This is a full remote opportunityThe Online Learning Specialist I is responsible for the execution and delivery of APIC's online education portfolio, with primary focus on webinar operations, LMS course setup, and virtual learning environments. This position is technology-forward, requiring a strong interest and aptitude in learning management systems (LMS), virtual platforms, and course authoring tools.The ability to exercise good judgment in a variety of situations, along with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities is essential. The Online Learning Specialist I must be able to work under pressure at times to manage a wide variety of activities while maintaining a high level of accuracy and customer service.This position supports the goals and mission of APIC and has visibility and significant interaction with members.Education/Experience:· Associates Degree or equivalent number of years experience1-3 years of experience in administrative support, education programs, or online learning support1-3 years of experience with LMS platforms, virtual meeting tools (e.g., Zoom, Microsoft Teams), or virtual event platformsExcellent customer service, interpersonal, verbal, and oral communication skills; ability to work collaboratively with a variety of work stylesKnowledge, Skills, and Abilities:Strong technical aptitude and interest in learning new systems and toolsExperience with LMS platforms and/or course authoring tools (e.g., Articulate 360) preferredExceptional organizational skills with the ability to prioritize multiple tasks while maintaining strong attention to detailDemonstrated proactive approaches to problem-solving with strong decision-making capabilitySelf-management: Sets well-defined and realistic goals; takes initiative, monitors progress, and is motivated to achieve; manages time effectively and successfully balances multiple and competing prioritiesResults-oriented with the ability to work in a fast-paced environment and meet critical deadlinesCustomer service oriented with a commitment to quality service and responsivenessOral communication: Ability to communicate information clearly and concisely with individuals at all levels, including board members and member volunteersWritten communication: Ability to effectively communicate information and ideas in writingConfidentiality: Ability to work with and maintain confidential data and informationAbility to work independently and collaboratively as part of a team