Implementation Manager

CANDIDATES MUST BE LOCATED IN THE UNITED STATES**About SafelyYouSafelyYou’s passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians, significantly improving outcomes for residents while increasing peace of mind for families and reducing costs for communities.Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world. And today, our company is solving critical challenges in senior living, from resident falls and ER visits to staffing concerns, length of stay, and NOI. All helping ensure that communities can focus on improved care for residents while still reaching their financial goals.SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight’s Tech Partner of the Year, and has been named to Fortune’s Impact 20 list, which recognizes companies making people’s lives better through innovation.Your Role at SafelyYouAs our Implementation Manager, you'll take the lead in rolling out our innovative technology to an expanding portfolio of healthcare clients. This role is perfect for someone with strong project management skills, customer service, and a passion for making a meaningful difference in the healthcare industry.Key ResponsibilitiesAct as the SafelyYou advocate, ensuring a smooth customer experience from the late stage sales cycle through the launch of servicesServe as the primary point of contact for internal and external customers, ensuring alignment on the solutions that meet their specific requirementsEffectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations throughout implementationSuccessfully manage a portfolio of implementation projects to deliver results on time, on schedule, and within budgetsLead virtual and onsite tours, and travel as needed, to understand technical requirements for project planning, resourcing, logistics, and project execution for installation of sensor, networking equipment, and serversCollaborate closely with other teams, documenting and designing the Scope of Work with accurate technical and implementation detailsWork cross-functionality with other SY departments: clinical success, account management/sales, AI, engineering, marketing, and finance to ensure customers needs are met from closed/won to go liveSupport communities throughout the onboarding process, coordinating and leading weekly status calls, discussing opt-in/consent strategies, creating user accounts, education and training of SY Services, and providing technical platform supportConduct weekly training sessions with communities and other stakeholders to ensure the community is ready and prepared to go liveManage procurement of the needed materials per project by working with supply chain to ensure delivery of materials is within desired timeframeActively drive projects forward and overcome daily challenges while providing the best customer experience possibleMaintain the highest level of communication and empathy with our customers, the residents, and installation teams to the cause of making a positive impactTraining with installation vendors on expectations of the implementation and review of completed work to meet the necessary quality requirementsRemote support during implementation of equipment for the installer or other remote contactsSupport post-implementation troubleshooting as-neededThe Ideal Candidate3+ years of experience as an Onboarding Manager, Implementation Manager, or Project Manager preferably in a startup environmentStrong organizational skills with the ability to deliver on multiple projects at a timeExperience in identifying inefficient processes and implementing improvementsSolid technical troubleshooting and problem-solving skillsTop notch communication skills with the ability manage multi-stakeholder projectsExperience in implementing technology in environments that require networking knowledgeExperience architecting solutions and integrations for a diverse set of customersWillingness to travel up to 25% of the time - ideally with your own vehicleAbility to occasionally lift heavy equipmentSalary Range: $90,000 -$100,000 base, commensurate with experienceWhy Join Us? You Can Make a Difference!SafelyYou offers a competitive compensation package, including but not limited to:A mission-driven company cultureFully remoteCompetitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision401k ProgramMonthly Education, Well-being & WFH stipendsNon-accrual PTOGrowth PotentialCompany RetreatsMedical & Family/Parental LeaveAt SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.We value all the perspectives our team members bring to the table, and that is why we don’t look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements.SafelyYou is working to ensure the highest-quality care for seniors in any care setting, anywhere in the world, driven by proven AI, unmatched clinical expertise, and an immeasurable passion for caregiving.