General Manager

Job area: Managerial DSV – Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, repackaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Division: Contract LogisticsJob Posting Title: General ManagerTime Type: Exempt Position Summary The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The General Manager (“GM”) serves as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. The GM champions local continuous improvement activities, LEAN practices, supply chain analysis, Six Sigma initiatives, and ISO activities. The GM also develops marketing plans and assists in growing new business while ensuring the operation adheres to the corporate mission, vision, and core values and consistently meets client and company expectations. Essential Duties and Responsibilities Ensures that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Leads operations to meet prescribed productivity and service goals. Complies with terms outlined in site operating agreement with the client. Sets goals to drive company Continuous Improvement efforts. Works to develop and maintain productive business relations with vendors, suppliers, and all business partners. Ensures OSHA requirements and all Federal and State Law compliance are effectively implemented. Assists in setting standards appropriate to client and scope of work. Develops and manages a system of controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit parameters for operations. Partners with senior leadership to develop and recommend annual operating budget. Responsible for the overall safety and security of operation. Develops team to achieve company and client objectives for the operation. Actively supports and practices mentoring, succession planning, and management development activities at the site level. Communicates the mission, vision, and core values to motivate direct reports. Management Information Systems Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client. Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Customer Management Acts as site level champion of client relationship management. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and responds to requests when required. Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation. Promotes a positive relationship with clients by providing excellent customer service. Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participates in the development of quoting rates. Budgeting / Financials Responsible for development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Ensures that budgeting and pricing activities comply with contract guidelines and maintains contract pricing in a multi-client environment. Equipment & Facilities Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE and keeps informed of relevant new technology to make recommendations as applicable. Safety Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within operations. Audits warehouse for compliance with safety, security, and quality principles and rules. Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety. Other Duties Work overtime as dictated by business whether mandatory or voluntary. Performs other duties as required. Supervisory Responsibilities Manages operations managers. Skills & Abilities Education and/or Experience Must have a high school diploma or GED. Bachelor’s degree is preferred. 7 years’ experience working in a logistics/distribution/relevant environment. 5 years’ experience in a leadership role in logistics/distribution/supply chain environment in operations management capacity. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. Computer Skills Proficient in Microsoft Office (Excel, Word, and PowerPoint). Demonstrated proficiency in applicable WMS systems. Language Skills Proficiency in business communication at all levels. Other Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner. Good organizational and personnel skills. Good communication skills, written and oral. Good leadership, supervision, and planning skills. Advanced level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operation budgets. Motivates self and others to accomplish important objectives despite a complex environment and multiple demands, creates sense of urgency, delegates appropriately. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. Ability to develop effective relationships, provide leadership, and integrate diverse organizations and individuals toward unifying objectives. Core Competencies Leader of Others Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change Independent Contributor Accountability Communication / Building Partnership Customer Orientation Developing Oneself Drive for Results Embracing Change Problem Solving Professional Competencies Physical Demands Occasionally: Handling/Fingering, Sitting Frequently: Bending Constantly: Walking and Standing Ability to Lift/Carry and Push/Pull: 21-50 pounds (reach above shoulder, reach outward, squat, or kneel). Work Environment While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. For this position, the expected pay is: $94,000 - 117,000 / Annually. #J-18808-Ljbffr