IT Support Technician

Job Title: IT Support TechnicianDuration: 10 months of contract with possible extension or conversionLocation: Jacksonville, Florida 32226Shift Schedule – 8:00 am - 5:00 pm (M-F)Job Description1–3-year computer support experience, basic hardware, and software skills. Good work ethic, good organizational skills.As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.Job ResponsibilitiesComputer hardware set up, basic hardware and software troubleshooting stillsProvides support for software, hardware and networking support for desktops, laptops, and servers.Provides maintenance and support on legacy products. Supports Core, server products.Performs disk replacement on enterprise storage productsInstalls and maintains PCs and associated software, networks, servers, and peripheralsSupports network products from operational and maintenance perspectivesPerforms installs, moves, adds and changes as requiredTests and certifies PCs, networks, servers, and client approved applicationsProvides follow-up on problems or escalation.Ensures customer satisfaction throughout the service delivery transaction.Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.