Assistant Guest Services Manager

Assistant Guest Services Manager The role of Assistant Guest Services Manager is to assist the Bell and Valet staff by managing the arrivals, rooming, and departures and by providing guidance and direction during each shift while caring for the guests in accordance with the objectives set forth by the Chatham Bars Inn's Service Standards. The responsibilities include but are not limited to: Ensure that Forbes Preferred Hotels and AAA, and CBI's policies and procedures are properly understood and followed through amongst the staff Ensure proper training for the Bell and Valet staff by coaching and monitoring progress Handle guest complaints and comments relating to the department tactfully Ensure that the CBI Service Standards are continuously refreshed, maintained and used effectively Cooperate and coordinate teamwork with other departments. Create and maintain scheduling for proper staff coverage and ensure that employees are coded correctly in ADP Assist Guest Services manager with all paperwork related to the Bell/Valet department Monitor and track guest arrivals and departures and organize storage and amenities for Guests and Groups Ensure the use of the guest's names by the Bell and Valet staff by using training techniques Work alongside the staff to ensure quality service for guests Hotel Transportation and Guest vehicles cleanliness is maintained daily and all supplies for this are ordered regularly Perform any other reasonable duties as required by the Guest Services Manager Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards amongst staff What are we looking for? Minimum of 1 year supervisory experience Previous Front Desk or Guest Services experience preferred Superior customer service skills Demonstrated leadership skills Ability to multi-task Strong attention to detail and organization Excellent computer skills Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction Able to stand, walk, and move quickly as needed for an entire shift Must be able to lift up to 50lbs of luggage Flexible with schedules Compensation: $26.50 - $27.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.