Training Developer

We are seeking an experienced Training Developer to build agent and supervisor training for new CCaaS platforms. Focus will be on Epiplex simulations, job aids, and practical learning content tied to call center workflows.Work Arrangement: Hybrid, 3 days per week onsiteHybrid contract opportunity is based in Charlotte, North Carolina, with Des Moines, Iowa also available as a work locationDuration: 12+ months with extensions possiblePay Rate: $70/hr on W2No C2C, H1B, 1099, OPT or 3rd PARTY RESUMESIf interested, please email your resume to grace.johnson@motionrecruitment.comRequired Skills & ExperienceDemonstrated experience developing training content, including simulations and walkthroughs within contact center environmentsStrong background in instructional design and job aid developmentExperience supporting large-scale technology rollouts, including training needs analysis and curriculum planningHands-on experience with Epiplex or similar tools used to create simulations and guided workflowsExperience developing multimodal training solutions for diverse learner needs desiredBackground in financial services or other highly regulated environments is a plusPrior CCaaS training experience strongly preferredRoleDevelop Epiplex simulations and guided workflows to support agent and supervisor trainingCreate job aids, quick reference guides, and practical training content aligned to call center workflows and evolving platform changesTranslate CCaaS functionality into clear, user-friendly training materials and job aidsPartner with subject matter experts to validate, refine, and maintain training content as platform needs evolveSupport large-scale technology rollout efforts through training needs analysis, curriculum planning, and independent execution