Food & Beverage Outlets Operations Manager

Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space. We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus.Are you ready?Because we are looking for a Food and Beverage Outlets Manager!What does the ROLE entail?* Responsible for staffing, scheduling, coaching and cash handling for 3 Outlets:Big Bar on 2, Market Stand Café Restaurant, and Perks Coffee & MoreLiaison between our culinary team and front of house operationsMaintain guest room inventory & stockingCoach and counsel a team of more than 20 colleagues, to reflect Hyatt Service Standards and ProceduresDemonstrate fundamental food and beverage knowledgeEnsure all operations and cash handling are done per policies and proceduresMaintain excellent communication and coordination with all hotel departmentsAnalyze, investigate, and resolve guest complaintsCoach and motivate colleagues to achieve service standardsEnsures proper staffing levels for customer service goalsEnsure compliance with necessary state & local health guidelines as well as internal auditsDemonstrates Hyatt Values: Empathy, Integrity, Respect, Inclusion, Experimentation, WellbeingYour EXPERIENCE:Demonstrated ability to lead, motivate and coach a teamA minimum of 3+ years of experience in hotel food and beverage management or equivalentStrong and concise verbal and written communication skillsUnafraid of food and beverage related tasks, projects and responsibilitiesMust possess excellent organizations, interpersonal and administrative skillsA fun and energized person with a creative mindsetCommitted to delivering a high level of customer serviceMust be proficient in general computer knowledgeProven experience in managing and maintaining beverage costs to align with budgetary goals.Demonstrates ability to develop and implement strategies for cost control and revenue enhancementDemonstrates ability to develop and implement strategies to maintain hotel standards and meet hotel scores consistentlyDemonstrates Hyatt Values: Empathy, Integrity, Respect, Inclusion, Experimentation, WellbeingWhat's in it for YOU?General Perks:An entry to the Hyatt Family, a place where we care for people so they can be their best12 free nights at Hyatt hotels globally every year and 50% Discounts at our F&B outletsTake pride in working for a company that is in the "100 Best Companies to Work For" by FORTUNEAffordable Medical, Dental and Vision Coverage after 30 days of employmentVacation days + PTO DaysDiscounts on dry cleaningConnect with thousands of National and Local Partners for Various DiscountsFree COTA Bus PassDiscounted monthly parking passes for Downtown parkingFamily Events and Recognition CelebrationsWellbeing:"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge, as well as hotel gym accessSocial & Community Activities; Team building outings, Sports/wellbeing activitiesHealth, Dental, Vision Insurance eligibility after 30 days of employmentDevelopment:"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction.With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundantRegular Check-In Conversations with Managers to discuss personal career goalsA wide range of on-property and online training opportunities though-out the year.Education assistance of up to $1,000 per year toward personal growth and development